Quick Guide

Problems and Solutions 53
Faxing Problems
■ Make sure the recipient’s fax machine is turned on and working.
■ Make sure the LINE port on the product is connected to a telephone wall jack.
Verify that the telephone wall jack works by connecting a phone to it.
■ If the line has static, press Home and select Setup, then select
Fax Settings, and then Communication. Turn off the V.34 and ECM
(Error Correction Mode) settings.
■ If the product is connected to a DSL phone line, you must have a DSL filter
connected to the phone jack. Contact your DSL provider for the necessary
filter.
■ If fax calls are disconnected when you hang up, make sure your phone or
answering machine is connected to the
EXT. port.
■ If an answering machine is connected, set the number of rings to answer for
receiving faxes to be greater than the number of rings for the answering
machine.
Print Quality Problems
■ For the best print quality, use Epson papers (see page 11) and genuine Epson
ink cartridges (see page 36).
■ If you notice light or dark bands across your printouts or they are too faint,
run a nozzle check (see page 33) to see if the print head needs cleaning.
■ If you notice jagged vertical lines, you may need to align the print head. See
the online User’s Guide for instructions.
■ The ink cartridges may be low on ink. Check your cartridge status (see
page 35) and replace cartridges, if necessary (see page 37).
■ If you’re copying, place the document flat against the scanner glass.
■ Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not
recommended), or use a small amount of glass cleaner on a soft cloth, if
necessary. Do not spray glass cleaner directly on the glass.