User`s guide

Symptom Cause Solution
Lateral lines or
bands appear on
image.
The machine is not level. Place the machine on a flat, hard, level surface.
The media path is dirty with
toner.
Print several sheets and the excess toner should disappear.
One or more of the toner
cartridges may be defective.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
One or more of the
photoconductor units is
defective.
Remove the photoconductor units and check for damage. If
it is damaged, replace it.
Colors look
drastically wrong.
One or more of the toner
cartridges may be defective.
Remove the toner cartridges and verify that the toner is
distributed evenly on each cartridge roller, and reinstall the
toner cartridges.
Colors are not
registering
properly; colors
are mixed or have
page-to-page
variation.
Gradations are not adjusted
correctly.
Set MACHINE SETTING/CALIBRATION in the UTILITY menu
to ON, and then perform the AIDC color calibration. For
details, refer to “MACHINE SETTING Menu” on page 50.
The front cover is opened during
the calibration.
The media is moist from
humidity.
Remove the moist media and replace it with new, dry media.
One or more of the toner
cartridges may be defective.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The color has a
poor reproduction
or has poor color
density.
One or more of the
photoconductor units may be
defective.
Remove the photoconductor units and check for damage. If
it is damaged, replace it.
If the problem is not resolved, even after all of the above have been performed, contact Technical
Support with the error information.
Epson AcuLaser CX37 Series Printer/Copier/Scanner User’s Guide
Troubleshooting 229