User`s guide

Symptom Cause Solution
Printing takes too
much time.
The machine is set to a slow
printing mode (for example
thick stock).
It takes more time to print with special media. When using
regular paper, make sure that the media type is set properly
in the driver.
The machine is set to power
saving mode.
It takes time for printing to start in power saving mode.
The job is very complex. Wait. No action needed.
There is not enough machine
memory.
Install the optional memory to increase the machine’s
memory capacity.
A toner cartridge for a different
region or an unapproved toner
cartridge is installed (Wrong
Toner X is displayed in the
message window).
Install a correct Epson toner cartridge approved for your
specific machine.
If an error has been detected
during printing job transmission
in the Copy mode, it takes a
while to process the error and
resume the printing operation.
Wait. No action needed.
Blank pages are
printed.
One or more of the toner
cartridges are defective or
empty.
Check the toner cartridges. The image will not print correctly
or not at all, if the cartridges are empty.
The wrong media is being used. Check that the media type.
Not all pages print. A different user accidentally
canceled the job.
Try printing the remaining pages.
The tray is empty. Check that the tray is loaded with media, in place, and secure.
A document is printed with an
overlay file which has been
created by an unsuitable printer
driver.
Print the overlay file using a suitable printer driver.
Some parts of the
image are lost with
2in1 (4in1)
copying.
When printing envelopes, the
zoom ratio was specified, and
then 2in1 (4in1) copying was set.
With 2in1 (4in1) copying, the zoom ratio is automatically
adjusted. For 2in1 (4in1) copying on media with a narrow
printing area, such as envelopes, set 2in1 (4in1) copying, and
then adjust the zoom ratio, if necessary.
Machine resets or
turns off
frequently.
The power cord is not correctly
plugged into the outlet.
Turn off the machine, confirm that the power cord is
correctly plugged into the outlet, and then turn on the
machine.
A system error occurred. Contact Technical Support with the error information.
Epson AcuLaser CX37 Series Printer/Copier/Scanner User’s Guide
Troubleshooting 222