Operation Manual

Problems With Installed Optional Accessories

Problem Action

The optional 250-sheet paper cassette

unit does not work correctly.

Ensure that the optional 250-sheet paper cassette unit is correctly installed on the

printer. Re-install the optional 250-sheet paper cassette unit.

See Also:

“Loading Print Media in the Standard 250-Sheet Tray and the Optional 250-Sheet

Paper Cassette Unit” on page 92

If the problem persists, contact customer support.

The additional memory module does

not work correctly.

Ensure that the additional memory module is securely connected to the memory

connector.

If the problem persists, contact customer support.

Scan Driver/Printer Utility Problems

Problem Action

Unable to retrieve the Address Book

data from the printer on the Address

Book Editor.

Check that the USB or Ethernet cable is connected properly.

Ensure that the power of your printer is on.

Ensure that the scan driver is installed on your computer. (The Address Book Editor

retrieves the Address Book data via the scan driver when the printer is connected

using a USB cable.)

The TWAIN driver cannot connect to

the printer.

Check that the USB or Ethernet cable is connected properly.

If using the network connection, check that IP address of the printer is set correctly.

To check the IP address, see “Scanning Using the TWAIN Driver” on page 154.

Check whether the printer is on. If the printer is on, reboot it by turning the power

switch off and then on again.

If a scan application is running, close the application once, restart the application,

and then try scanning again.

Epson AcuLaser CX29 Series User’s Guide

Troubleshooting 364