Operation Manual

Problem Action
The printer does not properly transfer
scan data to a specified destination via
the Scan to E-mail or Scan to Network
feature.
Check if the following settings have been set correctly on the EpsonNet Config.
Scan to Network
Check the following settings under Address Book — Computer/Server Address
Book — Edit Network Scan Address:
❏ Server Address
❏ Login Name
❏ Login Password
❏ Share Name
❏ Server Path
Scan to E-mail
Check the following setting under Address Book — Email Address Book:
❏ Address
Cannot scan using WIA on a Microsoft
®
Windows Server
®
2003 computer.
Enable WIA on the computer.
To enable WIA:
1. Click Start, point to Administrative Tools, and then click Services.
2. Right-click Windows Image Acquisition (WIA), and then click Start.
Cannot scan using TWAIN or WIA on a
Windows Server
®
2008 or Windows
Server 2008 R2 computer.
Install the Desktop Experience feature on the computer.
To install Desktop Experience:
1. Click Start, point to Administrative Tools, and then click Server Manager.
2. Under Features Summary, click Add Features.
3. Select the Desktop Experience check box, click Next, and then click Install.
4. Restart the computer.
Epson AcuLaser CX29 Series User’s Guide
Troubleshooting 363