Operation Manual

Problem Action
Document misfeeds or multiple feeds
occur in the ADF.
Check whether the ADF Pickup Module is installed properly.
Ensure the document’s paper type meets the specifications for the printer.
See Also:
“Usable Print Media” on page 88
Check whether the document is properly loaded in the ADF.
Ensure that the document guides are adjusted properly.
Ensure that the number of document sheets do not exceed the maximum capacity
of the ADF.
Ensure that the document is not curled.
Fan the document well before loading it in the ADF.
Vertical stripes appear on the output
when scanned using the ADF.
Clean the ADF glass.
See Also:
“Cleaning the Scanner” on page 385
A smear appears at the same location
on the output when scanned using the
document glass.
Clean the document glass.
See Also:
“Cleaning the Scanner” on page 385
Images are skewed. Ensure that the document is loaded straight in the ADF or on the document glass.
Diagonal lines appear jagged when
scanned using the ADF.
If the document uses thick media, try scanning it from the document glass.
Message appears on your computer
screen:
❏ Device can’t be set to the H/W
mode you want.
❏ Port is being used by another
program.
❏ Port is Disabled.
❏ Scanner is busy receiving or
printing data. When the current
job is completed, try again.
❏ Invalid handle.
❏ Scanning has failed.
There may be a copying or printing job in progress. When the current job is
complete, try the job again.
The selected port is currently being used. Restart your computer and try again.
The cable may be improperly connected or the power may be off.
The scan driver is not installed or an operating environment is not set up properly.
Ensure that the port is properly connected and the power is turned on. Then restart
your computer.
Check that the USB or Ethernet cable is connected properly.
Epson AcuLaser CX29 Series User’s Guide
Troubleshooting 362