Operation Manual

Problem Action
There are lines on the documents you
send.
Check your scan glass for marks and clean it.
See Also:
“Cleaning the Scanner” on page 385
The printer dials a number, but the
connection with another fax machine
fails.
The other fax machine may be turned off, out of paper, or cannot answer incoming
calls. Speak with the other machine operator and ask her/him to sort out the
problem.
Documents are not stored in the
memory.
There may not be enough memory to store the document. If the display shows a
Memory Full message, delete any documents you no longer need from the
memory and then restore the document, or wait for the job in progress (e.g., a fax
transmission or reception) to complete.
Blank areas appear at the bottom of
each page or on other pages, with a
small strip of text at the top.
You may have chosen the wrong paper settings in the user option setting.
See Also:
“Supported Print Media” on page 88
The printer will not send or receive
faxes.
Ensure that the country code is set correctly under System — Admin Menu — Fax
Settings — Region.
Check the dialing type for Tone or Pulse.
Check that the cables are connected properly.
If the telephone line cord is connected to the printer via any device such as an
answering machine and a computer, remove the device and directly connect the
telephone line cord to the printer.
An error often occurs during a fax
transmission or reception.
Reduce the modem speed under System — Admin Menu — Fax Settings —
Modem Speed.
The printer receive faxes, but it does not
print.
Check the toner level.
Ensure that there is paper in the paper tray.
Ensure that Sent Fax Fwd is set to off.
Ensure that Junk Fax Filter is set to off.
Ensure that SecureReceiveSet is set to disabled.
Execute Initialize NVM.
Epson AcuLaser CX29 Series User’s Guide
Troubleshooting 360