User`s guide

Faxing Problems 332
Outgoing fax calls keep dialing
The product will automatically redial a fax number if the Auto Redial Tries setting is set
between 1 and 99. To stop the redials while the product is dialing, press the y Cancel
button. Change the redial settings if necessary.
Faxes you send are not arriving
Try one or more of the following solutions.
❏ Call the recipient to make sure the fax machine is on and ready to receive faxes.
❏ Make sure the fax is still waiting in memory. A fax might be in memory because it is
waiting to redial a busy number, there are other jobs ahead of it waiting to be sent, or
the fax is set up for a delayed send. If a fax job is in memory for any of these reasons,
an entry for the job appears in the fax log. Print a fax activity report and check the Status
column for jobs with a Pending designation.
Incoming fax calls are not being answered
Try one or more of the following solutions.
❏ Check if the Incoming Mode is set to Fax only. If the Incoming Mode is set to Phone
only, the product never answers calls. Answer the phone and start receiving the fax
yourself. See "Reception Settings" on page 253.
❏ Make sure the product is connected properly to a phone line.
❏ Check if there are too many devices connected to the phone line. Try removing the last
device connected and see if the product works. If not, continue removing devices one
at a time and retry after removing each one.
❏ Make sure the phone line is working. Try one of the followings.
Turn up the volume on the product and press the x B&W Start or x Color Start button
on the control panel. If you hear a dial tone, the phone line is working.Disconnect the
product from the phone jack and connect a phone. Try to make a phone call to make
sure the phone line is working.
❏ Check if the product is out of paper. If the product is out of paper and its memory is full,
it will not be able to receive faxes. Refill the MP tray or the paper cassette. The product
will print all of the faxes it has saved in memory and will then resume answering fax
calls.
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