User`s guide

Scanning Problems 311
Windows 98 SE and 2000:
Double-click the Scanners and Cameras icon in Control Panel. Delete your scanner
from the list of installed devices and reinstall Epson Scan following the instructions in
your Start Here sheet.
❏ The scanner may not work properly when your computer is in standby mode
(Windows), or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.
❏ The scanner may not work properly if you upgrade your operating system but do not
reinstall Epson Scan. See "Uninstalling Your Scanning Software" on page 316 for
instructions on uninstalling and reinstalling it.
Scanning Takes a Long Time
❏ Computers with USB 2.0 (high speed) ports can scan faster than those with USB 1.1
ports. If you are using a USB 2.0 port with your scanner, make sure it meets the system
requirements. See "System Requirements" on page 127 for details.
❏ Try scanning your original at a lower Resolution setting to speed up scanning. See
"Selecting the Scan Resolution" on page 147 for instructions.
Scan Quality Problems
The Edges of Your Document Are Not Scanned
Move the document about 2.5 mm (0.1 inches) away from the horizontal and vertical edges
of the document table to avoid cropping.
You See Only a Few Dots in Your Scanned Image
❏ Make sure the document is placed on the scanner’s document table with the side to be
scanned facing down. See "Setting Your Originals" on page 129 for details.
❏ When scanning with the Black&White setting in Home or Professional Mode, change
the Threshold setting. See "Adjusting the Color and Other Image Settings" on page
153 for instructions.
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