User`s guide

Scanning Problems 308
Chapter 16
Scanning Problems
Scanner Operational Problems
Problems you may have while using the product often involve the operation of your
software and computer. Operation problems usually occur because of:
❏ Incorrect setup of the interface
❏ Incorrect setup of your computer or software
❏ Incorrect operation of your software
See the Setup Guide to confirm that you have done the set up in the correct way. Also, see
the documentation that comes with your computer and software for possible solutions.
The Print light does not come on.
Make sure the power cord is plugged into an electrical outlet and the product is turned on
by pressing the Power button.
If you cannot solve a problem, contact your dealer or a qualified customer support person
for assistance.
The product does not scan.
Try one or more of the following solutions:
❏ Wait until the Print light stays on in green (ready for scanning).
❏ Your system may not work properly if you use a USB cable other than the one supplied
by Epson. Use the USB cable that comes with your product.
❏ The product may not work properly when connected to the computer through more than
one hub. In this case, connect the product directly to the computer’s USB port, or
through one hub only.
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