User`s guide

Printing Problems 296
Chapter 15
Printing Problems
Printer Operational Problems
The Print light does not turn on
The product does not print (Print light off)
The Print light is on but nothing prints
Cause What to do
The power cord may not be properly
plugged into the electrical outlet.
Turn off the product, check the power cord
connections between the product and the
electrical outlet, then turn the product back on.
The electrical outlet may be controlled by an
outside switch or an automatic timer.
Make sure that the switch is turned on or plug
another electrical device into the outlet to check
whether the outlet is operating properly.
Cause What to do
The product is offline. Press the x B&W Start or x Color Start button once to
switch the product to ready status.
The product is not in the Print mode. If the mode light other than Print light lights, press the
mode button once to switch to the Print mode.
Cause What to do
Your computer may not be properly
connected to the product.
Perform the procedure described in “Connecting
the Product” in the Setup Guide.
The interface cable may not be plugged in
securely.
Check both ends of the interface cable between
the product and the computer. If you are using a
parallel interface, be sure to secure the connector
using the wire retaining clips.
You may not be using the correct interface
cable.
If you are using the USB interface, use a Revision 2.0
cable.
Your application software is not properly set
up for your product.
Make sure that the product is selected in your
application software.
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