Epson AcuLaser® CX11N/CX11NF Basics Guide
Copyright Notice All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with this Epson printer. Epson is not responsible for any use of this information as applied to other printers.
Contents 1 Introduction About Your Documentation............................................................................5 About Your Software .......................................................................................6 2 Handling Paper and Originals Loading Paper .................................................................................................7 Selecting Your Paper Source ..........................................................................12 Selecting a Paper Tray ..
6 Using the Control Panel Accessing the Mode Menus........................................................................... 67 Accessing the Setup Menu ............................................................................ 70 Printing a Status Sheet .................................................................................. 76 Canceling Printing, Scanning, or Copying .................................................... 77 7 Maintenance Identifying the Product Parts ........................
Introduction 1 With your Epson AcuLaser® CX11N you can print, copy, and scan. If you have the CX11NF, you can also fax. This chapter describes the documentation and software that is included with your product. About Your Documentation This Basics Guide tells you how to use your Epson AcuLaser CX11N. It also tells you how to maintain it and troubleshoot problems. For instructions on setting up your product and installing your software, see your Start Here sheet.
Note: Notes contain important information about your product. Tip: Tips contain hints for better printing, scanning, copying, and faxing (CX11NF only). About Your Software The CD-ROMs that came with your Epson AcuLaser CX11N include all the software you need for printing, scanning, copying, and faxing. See your Start Here sheet for installation instructions. ■ Your printer driver lets you control how your documents look. You can’t print from your computer without it.
Handling Paper and Originals 2 This chapter describes how to load paper, select paper types, and place originals on the document table for scanning and copying. Loading Paper You can load paper in the MP (multi-purpose) tray or the optional paper cassette tray. All printed materials are output to the output tray, shown on page 11. Using the MP Tray Follow these steps to load paper into the MP tray: 1. Open the MP tray cover. 2.
3. Load a stack of paper in the center of the tray with the short edge first and the printable surface facing up. Pinch the knob and the paper guide together and slide them against the right side of the stack for a snug fit. Note: When loading paper, do not exceed the maximum stack height marker inside the paper guide. 4. Close the MP tray cover.
Using the Optional 500-Sheet Paper Cassette Unit Follow these steps to load paper into the optional Paper Cassette Unit: 1. Pull out the optional paper cassette. 2. Pinch the knob in the front as you slide the paper guides outward.
3. Align the edges of your paper stack, then load it in the center of the cassette with the short edge first and the printable surface facing up. Note: When loading paper, do not exceed the maximum stack height marker inside the paper guide. 4. Pinch the knob in the front as you slide the paper guide inward against the paper stack for a snug fit.
5. Slide the cassette back in. Note: After loading paper, press the Setup button on the control panel, press the r button to select Printer Settings, press the d button to select Tray Menu, and match the LC Tray Size and LC Type settings (Lower Cassette) with the loaded paper size. Removing Printouts From the Output Tray The output tray is located on the top of cover B and can hold up to 250 sheets. Since printouts are output face-down, this tray is also referred to as the face-down tray.
Selecting Your Paper Source You can specify a paper source manually or set up automatic paper source detection (recommended). ■ To manually select a paper source for Windows, access the printer driver properties, click the Basic Settings tab, and select the paper source that you want to use from the Paper Source list. Then click OK. (For details see page 19.
MP Tray The MP tray can hold the following types and sizes of paper. Paper type Paper size Capacity Plain paper A4, A5, B5, Letter (LT), Government Letter (GLT), Half Letter (HLT), Legal (LGL), Government Legal (GLG), F4, Executive (EXE) Up to 180 sheets (Total stack thickness: 0.8 in.) Custom-size paper: 3.54 in. × 4.33 in. (minimum) to 8.66 in. × 14 in.
Paper type Paper size Capacity Coated paper A4, A5, B5, Letter (LT), Government Letter (GLT), Half Letter (HLT), Legal (LGL), Government Legal (GLG), F4, Executive (EXE) Total stack thickness: 0.8 in. Custom-size paper: 3.54 in. × 4.33 in. (minimum) to 8.66 in. × 14 in. (maximum) Paper Cassette Unit The optional Paper Cassette Unit can hold the following types and sizes of paper. Paper Type Paper Size Capacity Plain paper A4, Letter (LT) Up to 500 sheets in a cassette Total stack thickness: 2.
Placing Originals on the Document Table Before scanning or copying, make sure the transportation lock on the left side of the document table is set to the unlock position. Always keep the document table clean. 1. Open the document cover and place your original face-down on the glass as shown, in the upper left corner. Move your original about 0.06 in. (1.5 mm) away from the top and left edges so all of it will be scanned. If you plan to scan multiple photographs, position each one at least 0.8 in.
Placing Large or Thick Originals (CX11N Only) When you scan large or thick originals, you can remove the document cover. Just open it and pull it straight up. If you need to press the document flat while you copy or scan it, do not press too hard and be careful not to move it. Caution: Do not use excessive force on the document cover, and do not twist it diagonally. You may damage the document cover. When you are done, replace the document cover by inserting the tabs back into the slots.
Placing Originals in the Auto Document Feeder (CX11NF Only) The ADF can hold the following types and sizes of paper. Paper Type Paper Size Capacity Plain paper, Recycled paper B5, A4, Letter (LT), Legal (LGL) Up to 50 sheets (Total stack thickness: 0.4 in.) 1. Slide the edge guides all the way outward. 2. Arrange your originals so the page you want scanned or copied first is on the top of the stack. Note: Pages are fed from the top and ejected face-down. 3.
Handling Paper and Originals
3 Printing You can print documents using Windows or Macintosh OS X 10.2.4 to 10.4.x. This chapter tells you how to select print settings, print, and monitor your print job.
2. Make sure EPSON AL-CX11 Advanced is selected. 3. Click the Properties or Preferences button. (If you see a Setup, Printer, or Options button, click it. Then click Properties or Preferences on the next screen.) You see the Basic Settings window: 4. Make sure Automatic is selected. 5.
6. Make sure the Paper Type and Paper Size settings match the paper you’ve loaded. 7. Select your document or image orientation. 8. To print double-sided, select Duplex (Manual). 9. Click OK. 10. At the Print window, click OK or Print to start printing. Customizing Windows Print Settings If you need more control over your printout or want to make detailed settings, you can customize your print settings. 1. Open the File menu and select Print. 2. Click the Properties or Preferences button.
Note: This screen may vary in appearance depending on your operating system. 4. Select the most appropriate setting from the predefined settings list for the type of document or image you want to print. Other settings—such as Resolution, Screen, and Color Management—are set automatically. 5. Click More Settings. 6. Choose Color or Black as the Color setting. Choose a desired resolution from 300 dpi to 600 dpi using the Resolution slider.
8. Click OK. 9. At the Print window, click OK or Print to start printing. Printing in Macintosh See these sections for instructions on selecting printer settings in Mac OS X: ■ “Printing From an Application” below ■ “Customizing Mac OS X Print Settings” on page 26 Printing From an Application After you create a document in a software program, follow these steps to print it. 1. Open the File menu and select Page Setup. You see the Page Setup window: 2. Select AL-CX11 in the Format for pop-up menu. 3.
6. Open the File menu and select Print. You see a window like this one: Select AL-CX11 7. Select AL-CX11 from the Printer pop-up menu. 8. Select Printer Settings from the pop-up menu. Select Printer Settings Click Automatic Select a Resolution 9. Make sure the Paper Type and Paper Size settings match the paper you’ve loaded. 10. Click Automatic.
11. Choose a printing resolution from the Resolution pop-up menu (either Fast [300 dpi] or Fine [600 dpi]). Note: For more information about printer settings, click the ? button. 12. Depending on your settings, you can choose other options from the pop-up menu: ■ Copies & Pages: Select the number of copies you want or a page range. ■ Layout: Select page layout options. ■ Output Options: Save your print job as a PDF file. ■ Scheduler: Schedule your print job to print at a later time.
You see a screen like this: If necessary, you can do one of the following while monitoring the progress of your print job: ■ Click the print job, then click Delete to delete it ■ Click the print job, then click Hold to pause printing ■ Click a print job marked “Hold” and click Resume to resume printing 16. When you are finished, close the printer window or Print Center.
3. Select Advanced. A predefined settings list appears to the right of the radio buttons. Select Advanced 4. Select the most appropriate setting from the predefined list for the type of document or image you want to print. Other settings such as Resolution, Screen, and Color Management are set automatically.
5. Click More Settings. The following window appears: Note: For more information about printer settings, click the ? button. 6. Select Color or Black as the Color setting. 7. Choose a printing Resolution (either Fast [300 dpi] or Fine [600 dpi]). 8. Click OK to return to the Basic Settings screen. 9. Click Print to print.
Using Epson Status Monitor 3 Epson Status Monitor 3 lets you monitor printing and displays information about your paper and toner status. Windows Note: Windows XP users ■ Shared Windows XP LPR connections and shared Windows XP Standard TCP/IP connections with Windows clients do not support the Job Management function. ■ EPSON Status Monitor 3 is not available when printing from a Remote Desktop connection. 1. Open the File menu and select Print. 2. Click the Optional Settings tab.
3. Click EPSON Status Monitor 3. You see a window like this: You can monitor printer status and see information on toner levels, paper levels, and the remaining life of the photoconductor. Note: This screen may vary depending on your operating system version. Macintosh 1. Open the File menu and select Print.
2. Select Printer Settings from the pop-up menu, then select the Utility tab. Click your printer’s icon 3. Click your printer’s icon.
You can monitor printer status and see information on toner levels, paper levels, and the remaining life of the photoconductor. Note: This screen may vary depending on your operating system version. Canceling Printing If you need to cancel printing, follow the steps for your operating system below. Windows Double-click the printer icon in your taskbar. Select the print job in the list, then open the Document menu and click Cancel.
Macintosh To cancel printing, open the Printer Setup Utility (Mac OS® X 10.3 or 10.4) or Print Center (Mac OS X 10.2) and double-click your printer in the print queue. Then select Delete Job from the jobs menu. After the last page is output to the tray, the Print (green) light turns on. The current job is canceled. You can also cancel the current print job by pressing the y Cancel button on the control panel. Be careful not to cancel print jobs sent by other users.
6. Select the following: ■ EPSON Scan ■ Printer Driver ■ EPSON Status Monitor 3 ■ User’s Guide Then click Install. 7. Follow the prompts to install the software. Note: If you are asked to restart your computer, click No. 8. Open the Applications folder, then open the Utilities folder and double-click Printer Setup Utility (OS X 10.3.x or 10.4.x) or Print Center (OS X 10.2.x). 9. Click the Add button. 10. In OS X 10.4.x, select AL-CX11. In OS X 10.2.x to 10.3.x, select Rendezvous and AL-CX11.
Copying 4 This chapter describes how to make basic copies, customize settings for special copy jobs, and cancel copying, if necessary. Basic Copying Follow these steps to make a basic copy: 1. Make sure the product is turned on and paper is loaded. For instructions on loading paper, see page 7. 2. Place your original on the document table or in the Auto Document Feeder (CX11NF only). For instructions, see page 14. 3. Press the Copy button on the control panel. The Copy light turns on.
5. Press the x B&W Start (to make a black-and-white copy) or x Color Start button (to make a color copy). Note: If you press the x B&W Start button twice quickly, copying starts sooner but print quality may be of lower quality than normal. Caution: Do not turn off the power or press another mode button during copying; otherwise your copy may be incorrect. Canceling Copying To cancel a copy job in progress, press the y Cancel button. The LCD screen displays Cancel Print Job and the copy job is canceled.
Selecting the Paper Size You can specify the size of paper you loaded in the MP tray or the optional paper cassette unit. Follow these steps to specify the paper size: 1. Make sure that the product is in Copy mode. If not, press the enter the Copy mode. Copy button to 2. Press the u or d button several times to select Paper Size. 3. Press the l or r button several times until your desired paper size is displayed. For the MP tray, you can select a paper size from MP A4, MP B5, MP LGL, and MP LT.
Adjusting the Lightness or Darkness You can adjust the lightness or darkness of your copy (density) by selecting from 7 levels (–3 to 3). The higher the level, the darker the image. The default level is 0. 1. Make sure the product is in Copy mode. If not, press the Copy button. 2. Press the u or d button several times to select Density. The current Density value is highlighted. 3. Press the r button to darken the copy. Press the l button to lighten the copy.
Enlarging or Reducing the Copy Size You can adjust the copy size by selecting a specific zoom ratio or a specific percentage for enlargement or reduction (25 to 400%). The default zoom ratio is 100%. 1. Make sure the product is in Copy mode. If not, press the Copy button. 2. Press the u or d button several times to select Zoom. The current Zoom value is highlighted. 3. Press the l or r button to select a zoom ratio.
Copying 2 Pages on One Sheet You can copy two pages of a single-sided document and the CX11N automatically reduces them to fit on one sheet. Original document size Available output size A4 A4 B5 B5 A4 B5 Letter Letter Legal Legal Letter Legal Note: When you use 2 Pages per Sheet you must set the Zoom to 100%. 1. Make sure that the product is in Copy mode. If not, press the Copy button. 2.
Resetting the Copy Settings There are two ways you can reset the settings to their default values. The first is by pressing and holding the Reset button. The LCD screen returns to the initial display. Note: Pressing and holding the Reset button resets settings for all modes. The other way to reset the copy settings is through the Setup menu. Follow these steps to reset all copy settings. 1. Press the Setup button. The Setup light turns on and the Setup menu appears in the LCD panel. 2.
Copying
Scanning 5 This chapter describes how to scan an image using EPSON Scan (either as a standalone program or through any TWAIN-compliant application) or the control panel on the product. Starting EPSON Scan If you want to scan an image and save it directly to a file, you can start EPSON Scan as a “standalone” program. You can also access EPSON Scan from any application that supports the TWAIN standard.
Professional Mode is best when you want to preview your image and make extensive, detailed corrections to it before scanning. You can sharpen, color correct, and enhance your image with a full array of tools, including color restoration. Starting EPSON Scan as a Standalone Program If you just want to save scanned images without editing them, start EPSON Scan directly. Scanned images are automatically saved as files in your system. 1.
2. The default mode when you first start Epson Scan is Home Mode. If you want to change to Office or Professional Mode, select the mode from the Mode menu. The EPSON scan window changes. 3. See page 46 to select your scan settings. Starting EPSON Scan With Another Scanning Application 1. Start your scanning program. Double-click the program icon from your desktop, if it is available, or do one of the following: Windows: Select Start > All Programs or Programs > program folder > program icon.
Selecting EPSON Scan Settings Follow the steps in these sections to select EPSON Scan settings.
Selecting Basic Settings When you start EPSON Scan in Home or Professional Mode, you see the main EPSON Scan window: Home Mode Office Mode Selecting EPSON Scan Settings 47
Professional Mode Before you scan your document or photo, you need to select these basic settings: ■ Original settings. These tell EPSON Scan the type of document or photo you are scanning. ■ Destination settings. These tell EPSON Scan how you plan to use your scanned image so it can select the correct default resolution (scan quality) for you. Follow these steps to select the basic settings for a document or photo in EPSON Scan: 1.
Office Mode: Click the Color, Grayscale, or Black & White button to select the colors in the original. Professional Mode: Click the arrow to open the Document Type list and select Reflective (for scanning a document or photo). Then click the arrow in the Auto Exposure Type list and select Document or Photo. 2.
Selecting the Scan Resolution In Home Mode, you can change the resolution only if you select Other as the Destination setting. In Office Mode, you can select the resolution you want at any time. In Professional Mode, you can select the resolution you want at any time. Before you select the scan resolution, you should consider whether you will enlarge the images, and if so, whether you will enlarge them before or after you scan. Follow these guidelines: 50 ■ You will not be enlarging the images.
example, if the resolution is 300 dpi (dots per inch), but you will increase the image size by 200% in an image-editing program, change the Resolution setting to 600 dpi in EPSON Scan. Click the arrow next to the Resolution list and select the number of dots per inch at which you want to scan.
Follow these steps to preview your image(s) in Home, Office, or Professional Mode: 1. Click the Preview button toward the bottom of the EPSON Scan window. If you want to check or change the preview type, click the arrow next to the Preview button, if it is available.
2. If you are viewing the Thumbnail preview, you can do the following to adjust the image(s): ■ To zoom in on an image, double-click its thumbnail, or click the thumbnail and then click the Full Size tab near the top of the Preview window. (Available only when you’ve scanned multiple images at one time.) ■ To rotate an image or flip it horizontally (like a mirror image), click its thumbnail and then click the rotation icon or mirroring icon.
Adjusting the Scan Area (Marquee) A marquee is a moving dotted line that appears on the edges of your preview image to indicate the scan area. Marquee You can move the marquee, adjust its size, and create multiple marquees on one image (Normal preview only) to scan different image areas in separate scan files. Follow these steps: 1. To draw a marquee, move your cursor over a preview image. The pointer becomes a set of cross-hairs. 2.
3. Do one of the following to adjust the marquee: ■ To move the marquee, position your cursor inside the marquee. The pointer becomes a hand. Click and drag the marquee to the desired location. ■ To resize the marquee, position your cursor over the edge or corner of the marquee. The pointer becomes a straight or angled double-arrow. Click and drag the edge or corner to the desired size.
Adjusting the Color and Other Image Settings Once you have previewed your images and adjusted the scan area, you can modify the image quality, if necessary. EPSON Scan offers a variety of settings for improving color, sharpness, contrast, and other aspects affecting image quality. Before you make adjustments, be sure to click the image or marquee for the area you want to adjust.
Setting Available mode(s) and description Contrast Home, Office, and Professional: Adjusts the difference between the light and dark areas of the overall image. In Home Mode, click the Brightness button to access the Contrast setting. In Professional Mode, click the access the Contrast setting. Saturation Professional only: Adjusts the density of colors in the overall image. Click the setting.
Setting Available mode(s) and description Histogram Professional only: Provides a graphical interface for adjusting highlight, shadow, and gamma levels individually. For advanced users only. Click the settings. Tone Correction Professional only: Provides a graphical interface for adjusting tone levels individually. For advanced users only. Click the settings.
Selecting the Scan Size You can scan your images at their original size, or you can reduce or enlarge their size as you scan them. You do this using the Target Size setting in Home or Professional Mode. Home Mode Professional Mode If you are going to scan your image to a particular size, such as 8 × 10 inches, you should select the Target Size setting after previewing it, but before adjusting your scan area (indicated by the marquee).
For instructions on previewing your image(s), see page 51. Then follow these steps to select the Target Size setting: 1. You can choose a predefined scan size from the Target Size list. Click the arrow in the list and select the size you want. A marquee (dotted line) proportioned for that size appears on your preview image: Proportioned marquee 2. If you need to create a scan size that is not in the Target Size list, you can create a custom size. Click the arrow in the list and select Customize.
3. In Professional Mode, you can fine-tune the size using additional tools. Click the + (Windows) or (Macintosh) next to Target Size to display these tools: ■ To size your image by a certain percentage, adjust the Scale value. ■ To change the way your image is cropped, turn Trimming on or off. (See EPSON Scan Help for details.) ■ To unlock the proportions of your scan size, click the lock icon. Then adjust the marquee or enter new width/height measurements. 4.
What happens after you scan depends on how you started your scan: ■ If you started your scan by running EPSON Scan as a standalone program, you see the File Save Settings window. This lets you select the name and location of your saved scan files. See page 63 for details. ■ If you started your scan from a scanning program (such as Adobe® Photoshop Elements), your scanned image(s) open in the program window. Click Close to close the EPSON Scan window and view your image(s) in the program.
Selecting File Save Settings When you finish your scan directly from EPSON Scan, you see the File Save Settings window. Note: If the Show this dialog box before next scan check box is cleared, the File Save Settings window does not appear automatically. To open the window, click the arrow to the right of the Scan button on the EPSON Scan window and then select File Save Settings. 1. In the File Save Settings window, specify the file folder in which you want to save your scanned image.
3. Select a file format as described in the following table. Depending on the format, the Options button may be available for making detailed settings. Format (File Extension) Explanation BITMAP (*.BMP) A standard image file format for Windows. Most Windows (Windows only) programs, including word processing programs, can read and prepare images in this format. JPEG (*.JPG) A compressed file format in which the compression level can be selected. The JPEG format lets you highly compress image data.
4. The checkboxes at the bottom of the window give you these options: ■ Overwrite any files with the same name Select this option if you want to reuse the selected file name and location and overwrite previous files with the same names. ■ Show this dialog box before next scan Select this option if you want the File Save Settings window to appear automatically before you scan. If you deselect it, you must click the arrow to the right of the Scan button and select File Save Settings to open the window.
The following table shows the settings and options for each scan mode. Scan modes Available settings Items Automatic scan File Format PDF, TIFF, JPG Manual scan File Format PDF, TIFF, JPG Paper Size A4, B5, Letter, Legal Scanning Follow these steps to scan: 1. Connect the CX11N to your computer with a USB cable or a network cable as described in your Start Here sheet. 2. Turn on the CX11N.
Using the Control Panel 6 You can use the CX11N as a printer, copier, and scanner. If you have the CX11NF you can fax as well. You can use the control panel to do all of these things, customize the way the CX11N works and print a status sheet that lists the current settings. Accessing the Mode Menus When you turn on the CX11N, it enters the Print mode automatically. To change modes, just press a mode button. In addition, you can also use the Setup button for making various settings.
Print Mode When the CX11N is in Print mode, the Print light (green) is on and the following screen appears: Print mode is automatically selected when you turn on the CX11N and you return to it when you exit other modes. Copy Mode To copy, press the Copy button. When the CX11N is in Copy mode, the following screen appears: Note: You can receive faxes even while copying.
Fax Mode To fax, press the screen appears: Fax button. When the CX11NF is in Fax mode, the following Note: While sending or receiving a fax, you cannot scan or print with the CX11NF. Scan Mode To scan, press the screen appears: Scan button. When the CX11N is in Scan mode, the following Note: You can scan and print from your computer, and receive faxes, when the Scan light is on.
Accessing the Setup Menu You can use the Setup menu to access a variety of submenus so you can customize settings for copying, faxing, scanning, and printing. Tip: In general, you should select all your print settings from the printer driver, since they override Setup menu settings. Use the Setup menu only to select settings you cannot make in your software or printer driver. 1. Make sure the CX11N is turned on, then press the Setup button.
To go back a level, press the l button. An ✽ asterisk appears next to the selected value. You can select the following settings from the Setup menu.
Press the u or d button to select an item. Press the r button to print a sheet or font sample.
Item Settings Description MP Type Plain, SemiThk (Semi-thick), Select the paper type you loaded in the Letterhead, Recycled, Color, MP tray. Trnsprncy (Transparency), Labels LC1 Type Plain, SemiThk (Semi-thick), Letterhead, Recycled, Color Select the paper type you loaded in the standard and optional paper cassettes. Setup Menu This menu lets you select various basic configuration settings and select the LCD screen language.
Item Settings Description LCD Contrast 0 to 15 Adjusts the contrast of the LCD screen. Use the u and d buttons or the numeric keypad to set the contrast between 0 (lowest contrast) and 15 (highest contrast.) Time Setting (CX11NF only) MM/DD/YY, HH/MM Specifies the date and time used in fax communications. The letters MM, DD, YY, HH, and MM indicate the Month, Date, Year, Hour, and Minute respectively. To specify the date and time use the u and d buttons, or numeric keypad.
USB Menu These settings control communication between the CX11N and the computer when they are connected using a USB interface. Some items may not appear unless corresponding devices are installed. Item Settings USB I/F On, Off USB Speed HS, FS After these settings are changed, the new settings don’t take effect until after a reset or after the power is turned off and on again, even though it is shown on the Status Sheet.
Copy Settings To access this menu, press the Setup button, press the u or d button to select Copy Settings, then press the r button. This menu lets you reset just the copy settings to their default or factory settings. Item Description Copy Function Settings Changes the copy settings to their default values. Copy Factory Settings Changes the copy settings to their factory values.
Canceling Printing, Scanning, or Copying You can cancel printing, scanning, or copying, using the y Cancel button or the Reset menu. Using the Cancel Button The y Cancel button is the quickest and easiest way to cancel printing, scanning, or copying. Press the button once to cancel the current job. Press and hold the button for more than three seconds to delete all jobs from memory, including jobs the CX11N is currently receiving or printing.
Using the Control Panel
Maintenance 7 This chapter describes the parts of the product, how to replace the toner cartridges and photoconductor, how to clean the CX11N, and how to order more toner.
Telephone interface connectors (CX11NF only) USB connector Cover F Network interface connector Handle Cleaner cover Cover E AC inlet Photoconductor access lever Fuser Photoconductor Cleaning knob access lever Paper guides (MP tray) 80 Maintenance Toner cartridge
Consumable Replacement Messages When you see the following messages in the LCD screen or in the EPSON Status Monitor 3 window, you need to replace the indicated unit. You can continue printing for a short time after a message appears, but Epson recommends early replacement to maintain print quality and extend the life of your product. LCD screen message Description Worn Photoconductor The photoconductor is near the end of its service life. Replace the photoconductor with a new one.
Replacing a Toner Cartridge When a toner cartridge is empty, a message appears on the LCD screen indicating which toner cartridge needs to be replaced. If you are going to print a large document or make a large number of copies and one of the toner cartridges is low, you can change that cartridge so you won’t run out of toner in the middle of the job.
Changing a Low Toner Cartridge 1. Make sure the CX11N is turned on, then press the Setup button. The Setup light turns on and the LCD screen displays Setup Mode for a few seconds, then changes to the Setup menu screen. 2. Use the u or d button to select Printer Settings, then press the r button. 3. Use the u or d button to select Reset Menu, then press the r button. 4. Use the u or d button to select Change Toner C/M/Y/K for the color of the toner cartridge you want to change, then press the r button. 5.
3. Push up the lock lever on the right to unlock the toner cartridge. 4. Pull out the toner cartridge. 5. Remove the new toner cartridge from its package and gently shake it as shown below. Warning: Do not touch the toner. Keep the toner away from your eyes. If toner gets on your skin or clothes, wash it off with soap and water immediately.
6. Hold the tag and gently pull the toner seal upward and remove it. 7. Insert the toner cartridge with the arrow mark facing you. Push it all the way into its slot, pushing on both sides evenly, until it stops securely. 8. Push down the right lever to lock the toner cartridge. Note: The toner cartridge is installed securely when the lock lever cannot be turned any further.
9. Close cover A. 10. Check for toner messages on the LCD screen. If another toner cartridge needs to be replaced, you see another error message. Repeat steps 2 to 9 to replace the other cartridges. Replacing the Photoconductor Handling Precautions Always follow these precautions when replacing the photoconductor: ■ The photoconductor weighs 6.16 lb (2.8 kg). Be sure to hold it firmly by the handle when carrying it. ■ Avoid exposing the photoconductor to light any longer than necessary.
Removing and Replacing the Photoconductor 1. Make sure the CX11N is turned on. 2. Remove any paper loaded in the ADF (CX11NF only). 3. Slowly flip back the scanner until it stops. 4. Close the output tray extension.
5. Lift up cover B. 6. Pull up the orange lever inside cover B.
7. Lift out the photoconductor using its handle. 8. Remove the new photoconductor from its package and pull off the protective sheet. Caution: Do not touch the belt on the top of the photoconductor or the blue area; otherwise, print quality may decrease. Avoid exposing the photoconductor to light any longer than necessary. Do not touch any other components inside the CX11N.
9. Hold the photoconductor by its handle and insert it into the slots marked with blue arrows inside the CX11N. Push it in until it clicks into place. 10. Flip down the orange lever, then close cover B.
11. Slide out and flip open the output tray extension, if necessary. 12. Slowly push down the scanner to its original position. Cleaning the CX11N If the CX11N’s outer case is dirty or dusty, turn off the CX11N and clean it with a soft cloth moistened with mild detergent. Caution: Never use alcohol or paint thinner to clean the CX11N; these chemicals can damage the components and the case. Be careful not to get water on the CX11N mechanisms or any electrical components.
Cleaning the Pickup Roller 1. Open the MP tray cover and remove any loaded paper. 2. Gently wipe the pickup roller inside the MP tray with a moistened cloth.
Cleaning the Print Head If there are white vertical lines, you will need to clean the print head. 1. Pull off the cleaner cover from the right side of the CX11N. 2. Open cover A. 3. Pull forward on the blue lever inside of the CX11N.
4. Grasp the blue cleaner slowly and move it out and in once. Note: Move the cleaner all the way out and in; otherwise, the CX11N may not be cleaned completely. 5. Push in the blue lever inside the CX11N. 6. Close cover A and replace the cleaner cover.
Cleaning the Exposure Window and Document Table If you notice a decrease in scan or copy quality, clean the exposure window. You can use a soft dry cloth to clean the document table. Caution: Do not spray cleaning solution on the document table glass or the exposure window or you will damage the CX11N.
Cleaning the ADF Pickup Rollers (CX11NF Only) If the Auto Document Feeder fails to feed paper, open the ADF cover on the left side. Then close the cover and wipe the rollers with a soft moist cloth to remove paper dust.
Ordering Parts Online The CX11N lets you know when you need new toner cartridges or a new photoconductor. To order toner cartridges or a photoconductor online, click the Order Online button in the EPSON Status Monitor 3 window or in the printer driver Basic Settings window. You see the Order Online window: Then click the Order Now/Find Dealer button. This opens your internet browser to Epson’s web site.
If you prefer to order by phone, use these product codes. Part Product code High Capacity Toner Cartridge (Yellow) 0187 High Capacity Toner Cartridge (Magenta) 0188 High Capacity Toner Cartridge (Cyan) 0189 High Capacity Toner Cartridge (Black) 0190 Standard Capacity Toner Cartridge (Yellow) 0191 Standard Capacity Toner Cartridge (Magenta) 0192 Standard Capacity Toner Cartridge (Cyan) 0193 Photoconductor 1104 Toner Recycle Program Save with the Epson Toner Recycle Program! Go to www.epson.
Solving Problems 8 Your CX11N displays status and error messages on its LCD screen. This chapter tells you how to respond to these and troubleshoot other problems you may encounter. Status and Error Messages Not every message displayed on the LCD screen indicates a problem; some just inform you of the current CX11N status. If you see a to the left of an error message, multiple errors have occurred. Message Action C/M/Y/K Toner Low The indicated toner cartridge is near the end of its service life.
Message Action Check Paper Size The paper size setting is different from the size of the loaded paper. Load the correct size of paper in the specified paper source. To clear this error, select Clear Warning from Reset. See page 73 for instructions. Check Paper Type The loaded paper type does not match the paper type setting in the printer driver. Check that you loaded the correct paper size and type in the current paper source. To clear this error, select Clear Warning from Reset.
Message Action Offline The CX11N is not ready to print. Press the x B&W Start or x Color Start button. Optional RAM error Turn off the CX11N, check if the optional memory is installed correctly, and turn it on again. If the error occurs again, contact Epson as described on page 128. Paper Out source size There is no paper in the specified paper source. Load paper of the size indicated into the paper source.
Printing Problems Operation Problems Problem Solution The Print light does not turn on • Turn off the CX11N, connect the power cord securely to the CX11N and the electrical outlet, and turn it back on. • The electrical outlet may be controlled by a switch or automatic timer. Make sure the switch is turned on and plug another electrical device into the outlet to check whether the outlet is working properly. • If the CX11N still doesn’t work, contact Epson as described on page 128.
Print Quality Problems Problem Solution The printout background seems dark or speckled • You may not be using the correct type of paper for the CX11N. If the surface of your paper is too rough, printed characters may appear distorted or broken. For best results, use Epson special paper, or smooth, high-quality copier paper. See page 12 for information on choosing paper types. • The paper path inside the product may be dusty.
Miscellaneous Printing Problems Problem Solution You cannot print in color • If Black is selected as the Color setting in the printer driver, change the setting to Color. • The color setting in the application you are using is not appropriate for color printing. Check your application documentation for details. The printout color differs when printed from different printers The printer driver default settings and color tables vary by product model. Set the gamma setting to 1.
Scanning Problems Operation Problems If you have problems scanning check your: ■ Interface connections ■ Computer setup and software installation ■ Software instructions for scanning steps Check the Start Here sheet to see if you set up your CX11N correctly. Also, check your computer and software documentation for possible solutions. Problem Solution The product does not • Wait until the Print light stays on in green (ready for scanning).
Problems Using the Scanning Software Problem Solution You cannot start EPSON Scan • Make sure the CX11N is turned on. • Turn off the CX11N and your computer, and check the connection between them. • Make sure the CX11N is selected in your application software. • In the Windows Device Manager menu, make sure CX11N appears under Imaging devices hardware type without a question (?) or an exclamation (!) mark, or as an Unknown devices hardware type.
Problem Solution The image is distorted or blurred • Make sure the document is flat against the document table. • Do not move the document while scanning. • Change the Display Gamma setting for your output device, such as a monitor or the CX11N, in the Configuration window. • Select Unsharp Mask Filter in Professional Mode. • Select Color Control and check Continuous auto exposure in the Configuration window, or click the Auto Exposure button in the Professional Mode.
Problem Solution • Make sure the document is perfectly aligned on the document Poor character table. Align the vertical and horizontal lines with the scales at recognition during the top and side of the document. OCR (optical character recognition) • Select Black&White as the Image Type setting. In scanning Professional Mode, select None for the B&W Option setting. Then adjust the Threshold setting.
ADF Scanning Problems (CX11NF Only) Problem Solution You cannot scan using the Auto Document Feeder • Select Office Mode or Professional Mode in EPSON Scan. • Make sure ADF is selected as the Document Source setting in EPSON Scan. • If the Auto Document Feeder is open, close it and then try again. • Remove any jammed paper, then reload the document and restart EPSON Scan.
Problem Solution Copies are blank, or images are missing or faded • The sealing tape may still be in the toner cartridge. Remove the toner cartridge, pull out the sealing tape, and reinstall the toner cartridge as described on page 82. • If the toner cartridge is low on toner, the copies will be faded. Replace the toner cartridge with a new one. • The accuracy of the copy depends on the quality and size of the original. Try adjusting the Contrast.
Paper Handling Problems If paper jams, see page 112. Problem Solution Paper does not feed properly • The paper guides may not be set correctly. Make sure the paper guides in all the cassettes are set in the correct paper size positions. • The paper source setting may be incorrect. Make sure that you have selected the correct paper source in your application. • There may be no paper in the cassettes. Load paper into the selected paper source. • Too many sheets may be loaded in the MP Tray or cassettes.
Clearing Jammed Paper If paper becomes jammed, the Print light turns off and the red Error light turns on. The LCD panel and EPSON Status Monitor 3 display error messages that indicate the cover area affecting the paper jam. See the corresponding sections here for the cover letter indicated in the error messages. Precautions for Clearing Jammed Paper Follow these precautions when clearing jammed paper: ■ Do not remove jammed paper by force.
Removing Jams From Cover C Note: Before lifting up the scanner, make sure that the document cover is closed. 1. Flip back the scanner. Warning: Do not touch the lever under the scanner or the document cover may fall down, damaging the CX11N and causing injury.
2. Open cover C. 3. Lift up the two green levers on the fuser to unlock the guide.
4. Flip up the guide using the green tab and gently pull out any sheets of paper. Be careful not to tear the jammed paper. Warning: Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or the surrounding areas. If you have been using the CX11N, the fuser and surrounding areas may be very hot. 5. Gently lay the guide down. 6. Push down the two green levers on the fuser to lock it. 7. Close cover C, then return the scanner to the original position.
Removing Jams From Cover E 1. Open cover E on the back of the CX11N. 2. Gently pull out any paper with both hands. Be careful not to tear the jammed paper. 3. Close cover E.
Removing Jams From Cover F Note: Before raising the scanner, make sure the document cover is closed. 1. Flip back the scanner. Warning: Do not touch the lever under the scanner or the document cover may fall down, damaging the CX11N and causing injury.
2. Open cover C, then pull up the two green levers on the fuser to unlock the guide. 3. Open cover E on the back, then open cover F.
4. Gently pull out paper with both hands. Be careful not to tear the jammed paper. 5. Close cover F and cover E. 6. Push down the two green levers on the fuser, then close cover C. 7. Lower the scanner to its original position.
Removing Jams From the MP Tray 1. Open the MP tray cover and remove any loaded paper. 2. Gently pull out any sheets of paper that have fed part way into the product. 3. Reload the paper and close the MP tray cover.
4. Open and close cover A to clear the error message. Removing Jams From the Optional Paper Cassette and Cover G 1. Pull out the paper cassette from the optional paper cassette.
2. If you find any jammed paper inside, gently pull it out. 3. Push in the paper cassette. If the jammed paper is not visible inside the optional paper cassette, or to check if there is any jammed paper inside cover G, go to step 4. 4. Open cover G on the back of the CX11N.
5. Gently pull out any paper with both hands. Be careful not to tear the jammed paper. 6. Close cover G. Removing Jammed Transparencies From the MP Tray 1. Open the MP tray cover and remove all the loaded transparencies.
2. Open cover E on the back and gently pull out any transparencies with both hands. Be careful not to tear the jammed transparency. 3. Close cover E. 4. Reload transparencies into the MP tray.
5. Open and close cover A to clear the error message. Removing Jams From the Auto Document Feeder 1. Open the Auto Document Feeder cover. 2. Gently pull out any paper with both hands. Be careful not to tear the jammed paper. If you cannot pull out the jammed paper, go to step 3.
3. Roll the knob counterclockwise to help remove any jammed paper. 4. Close the Auto Document Feeder cover.
Printing a Status Sheet To check the current status of the CX11N, and make sure options are installed correctly, print a status sheet using the control panel. 1. Make sure the CX11N is turned on. 2. Open the stopper on the extension tray. 3. Press the appears. Setup button. The Setup light turns on and the Setup menu 4. Make sure Printer settings is selected, then press the r button. The Printer settings menu appears. 5. Make sure Information Menu is selected, then press the r button. 6.
Where To Get Help Epson Technical Support Epson provides these technical support services: Internet Support Visit Epson’s support website at http://support.epson.com and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Notices 9 This chapter describes the system requirements for your computer when using the AcuLaser CX11N/CX11NF, important safety information, regulatory notices, and your warranty.
Important Safety Instructions WARNING: The cords included with this product contain chemicals, including lead, known to the State of California to cause birth defects or other reproductive harm. Wash hands after handling. (Posted in accordance with Proposition 65 in Cal. Health & Safety Code § 25249.5 et seq.) The lamp(s) in this product contain mercury. Please consult your state and local regulations regarding disposal or recycling. Do not put in the trash.
■ Avoid using outlets that other appliances are plugged into. ■ Use the type of power source indicated on the label. If you are not sure of the type of power available, consult your dealer or local power company. ■ If you are unable to insert the plug into the outlet, contact a qualified electrician. ■ When connecting this product to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation.
■ Never spill liquid of any kind on the CX11N. ■ Except as specifically explained in the documentation, do not attempt to service this product yourself. Opening or removing those covers that are marked Do Not Remove may expose you to dangerous voltage points or other risks. Refer all servicing in those compartments to a qualified service representative. ■ Adjust only those controls that are covered by the operating instructions.
Internal Laser Radiation Label Max. Average Radiation Power: 5 mW at laser aperture Wavelength: 770 to 795 nm This is a Class III b Laser Diode Assembly that has an invisible laser beam. The printer head unit is NOT A SERVICE ITEM, therefore, the printer head unit should not be opened under any circumstances. An additional laser warning label is affixed to the inside of the printer. CDRH Regulations Label The Center for Devices and Radiological Health (CDRH) of the U.S.
Minimizing the Risk To minimize the risk of exposure to ozone, avoid the following conditions: ■ Use of multiple laser printers in a confined area ■ Operation in conditions of extremely low humidity ■ Poor room ventilation ■ Long, continuous printing together with any of the above CX11N Location The CX11N should be located so that the exhaust gases and heat generated are: ■ Not blown directly into the user’s face ■ Vented directly out of the building whenever possible Restrictions on Copying Ope
FCC Compliance Statement For United States Users 1. This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the top of FAX MODEM board of this equipment is a label that contains, among other information, a product identifier in the format US: BKMMM00BEU-96. If requested, this number must be provided to the telephone company. 2. RJ11C is available for this equipment. 3.
transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. In order to program this information into your fax machine, you should use the FAX Recipient Registration Tool (EPSON Speed Dial Utility). 10.
equipment being produced can be expected to be within the variation accepted, due to quantity production and testing on a statistical basis as required by 47CFR §2.909. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Trade Name: Epson Type of Product: MFPP Model: KBA-5a CX11N KBA-5b CX11NF Epson America, Inc.
toner cartridges or third party parts, components, or peripheral devices added to the Epson product after its shipment from Epson, e.g., dealer or user-added boards or components.
Index A Accessories .................................. 128 ADF available paper ....................... 17 copying problems ................. 110 paper jams ........................... 125 placing documents in ............. 17 scanning problems ............... 109 C Cable network ................................. 66 printer .................................. 129 USB ....................................... 66 Canceling copying ............................ 36, 77 printing ..................................
full-page copy .........................39 large or thick originals ............16 lightness or darkness ...............38 number of copies ....................36 paper size setting ....................37 placing originals ............14 to 17 problems ..............................109 reset settings .....................41, 76 restrictions ............................134 using ADF ..............................17 zoom ratio setting ...................39 Customizing copy settings ..................
L N Laser internal radiation label ..........133 printer precautions ...............130 safety labels ...........................132 Layout settings, Macintosh ............25 Loading paper ....................... 7 to 11 MP tray ....................................7 optional paper cassette ..............9 Location of printer ......................130 Network cable .......................................66 menu ......................................75 printing (Macintosh) .... 33 to 34 scanning over a ...
Paper sources ADF .......................................17 MP tray ..................................13 optional paper cassette ............14 selecting ..................................12 settings ...................................72 Paper tray, selecting ......................12 Photoconductor ordering .........................97 to 98 replacing ........................86 to 91 Placing originals document table .......................15 in ADF ...................................
S Safety information ......................130 Scanning canceling ................................77 control panel ..........................65 EPSON Scan ................ 43 to 65 file save settings ......................63 image settings ............... 56 to 58 large or thick originals ............16 mode ......................................43 placing originals ............ 14 to 17 problems ...............................105 selecting mode ..................45, 65 Target Size .........................
Index
