Setup guide

14
Chapter 15 Copying Problems
Copy Operational Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 424
The product does not copy . . . . . . . . . . . . . . . . . . . . . . . . . . . 424
Copy Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425
Printout is not fine enough . . . . . . . . . . . . . . . . . . . . . . . . . . . 425
The information on the back side or background color is
printed on the copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426
Copies are blank, or images are missing or faded . . . . . . . . 427
Improving copy quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427
Completely blank pages are output . . . . . . . . . . . . . . . . . . . . 428
The background is dark and dirty . . . . . . . . . . . . . . . . . . . . . 428
Black vertical lines appear on the scanned image or
the image is all black. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 429
The scanned area is inappropriate.. . . . . . . . . . . . . . . . . . . . . 429
A blank copy is output even though an original is set on
the Auto Document Feeder during scanning. . . . . . . . . . 429
ADF Copying Problems (Fax Model Only) . . . . . . . . . . . . . . . . . . 430
Paper jams in the Auto Document Feeder. . . . . . . . . . . . . . . 430
You cannot scan using the Auto Document Feeder. . . . . . . 432
High quality color copy stops halfway . . . . . . . . . . . . . . . . . 432
Chapter 16 Faxing Problems
Sending and Receiving Faxes Problems . . . . . . . . . . . . . . . . . . . . . 433
The document stops feeding during faxing . . . . . . . . . . . . . 433
The product is receiving faxes but not sending them . . . . . 434
Outgoing fax calls keep dialing. . . . . . . . . . . . . . . . . . . . . . . . 434
Faxes you send are not arriving . . . . . . . . . . . . . . . . . . . . . . . 434
Incoming fax calls are not being answered . . . . . . . . . . . . . . 435
Faxes are transmitting or being received very slowly . . . . . 435
A blank copy is output even though an original is set on
the Auto Document Feeder during scanning. . . . . . . . . . 436
Time setting is incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436
Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
Black vertical lines appear on the scanned image or
the image is all black. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
The scanned area is inappropriate.. . . . . . . . . . . . . . . . . . . . . 437