User`s guide
Table Of Contents
- FRONT MATTER
- CONTENTS
- INTRODUCTION
- CHAP 1-SETTING UP YOUR SYSTEM
- CHAP 2-RUNNING SETUP AND INSTALLING DRIVERS
- Using SETUP
- Starting the SETUP Program
- Using the System Setup Option
- Using the Fixed Disk Setup Option
- Using the Advanced System Setup Options
- Setting the Boot Options
- Using the Extended Features Options
- Setting the Security and Anti-Virus Options
- Using the Green PC Features
- Exiting SETUP
- Post-SETUP Procedures
- Installing the IDE Drivers
- Installing Video Drivers
- Using SETUP
- CHAP 3-USING YOUR COMPUTER
- CHAP 4-INSTALLING AND REMOVING OPTIONS
- CHAP 5-INSTALLING AND REMOVING DRIVERS
- CHAP 6-TROUBLESHOOTING
- Identifying Your System
- The Computer Will Not Start
- The Computer Does Not Respond
- Keyboard Problems
- Mouse Problems
- Monitor Problems
- Diskette Problems
- Diskette Drive Problems
- Hard Disk Drive Problems
- Password Problems
- Software Problems
- Printer or Scanner Problems
- Option Card Problems
- Memory Module Problems
- Controller Problems
- External Cache Problems
- APPENDIX A SPECIFICATIONS
- CPU and Memory
- Controllers
- Interfaces
- Mass Storage
- Keyboard
- Mouse
- SETUP Program
- Power Supply
- Option Slot Power Limits
- Physical Characteristics
- Environmental Requirements
- Options Available from EPSON
- Tested Operating Environments
- System Memory Map
- Video Resolutions and Colors
- Hard Disk DriveTypes
- Drive Option Information
- DMA Assignments
- Hardware Interrupts
- System I/O Address Map
- Connector Pin Assignments
- GLOSSARY
- INDEX
Chapter 6
Troubleshooting
If you have any problems as you setup and use your
computer, refer to this chapter. You can correct most problems
by adjusting a cable connection, repeating a software
procedure, or resetting the computer.
The troubleshooting suggestions in this chapter are organized
in general categories, such as “The computer will not start.”
Within each category, a more specific problem is described
with possible solutions.
If the suggestions here do not solve the problem, contact your
Authorized EPSON Servicer or the EPSON Connection. (See
“Where to Get Help” in the Introduction of this manual for
instructions.)
Identifying Your System
When you request technical assistance, be ready to provide the
serial number of your computer, its system BIOS version
number, its configuration (including the type of disk drives,
monitor, and option cards), and the names and version
numbers of any software programs you are using.
Use these guidelines to locate information about your system:
Serial number
Look on the back panel of the
computer to find the serial number.
System BIOS version:
Restart your system. You ’11 see the
system BIOS version number
displayed on the screen during
power-on diagnostics.
Troubleshooting 6-1