User’s Guide 4113114-06
Copyright and Trademarks All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein.
Contents Copyright and Trademarks Important Notice and Safety Instructions Important Note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Setting up the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Choosing a Place for the Product . . .
Turning Power On/off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Overview of Publishing Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Drive Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking the Print Head Nozzles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Nozzle Check Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Head Cleaning Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lights Came On and then Went Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Only the Power Light is On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Ink Light is Flashing or is On after you Replace the Cartridge . . . . . . . . . . . . . . . Software Cannot be Installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ink Pad Nearly Full Message is Displayed by the Software. . . . . . . . .
Important Notice and Safety Instructions Important Note You may use the software to operate the EPSON PP-100. You may use the EPSON PP-100 to copy materials onto media, including but not limited to CDs and DVDs. You agree to respect the rights of copyright owners. EPSON shall have no liability for, and you shall hold EPSON harmless from, any copyright infringement by you or your employees, representatives, or agents.
❏ Do not use a damaged or frayed power cord. ❏ If you use an extension cord with the product, make sure that the total ampere rating of the devices plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet’s ampere rating. ❏ Do not attempt to service the product yourself.
❏ Place the product near a wall outlet where the plug can be easily unplugged. Using the Product Observe the following when using the product: ❏ Do not insert objects in the product. ❏ Take care not to spill liquid on the product. ❏ Do not use aerosol products that contain flammable gases inside or around this product. Doing so may cause fire. ❏ Always turn the product off using the P power button. When this button is pressed, the power light flashes.
❏ Be careful when you handle used ink cartridges, as there may be some ink remaining around the ink supply port. If ink gets on your skin, wash the area thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If discomfort or vision problems remain after a thorough flushing, see a doctor immediately. ❏ Do not remove or tear the label on the cartridge; this can cause leakage. ❏ Install the ink cartridge immediately after you remove it from its package.
Concerning Incidental Loss Arising out of Use of this Product Should the expected results from this product, including bundled software, not be obtained, we cannot compensate for incidental loss arising from that fact, such as expenses required for use of this product and lost earnings that would have been gained through the use of this product.
Warnings, Cautions, and Notes Warnings, Cautions, and Notes in this User's Guide as indicated below have the following meanings. w c Warnings must be followed carefully to avoid bodily injury. Cautions must be observed to avoid damage to your equipment. Notes contain important information and useful tips on the operation of the product. WARNING The connection of a non-shielded interface cable to this product will invalidate the EMC standards of this device.
DECLARATION of CONFORMITY According to 47CFR, Part 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers: We: Located at: EPSON AMERICA, INC. MS 3-13 3840 Kilroy Airport Way Long Beach, CA 90806 Telephone: (562) 290-5254 Declare under sole responsibility that the product identified herein, complies with 47CFR Part 2 and 15 of the FCC rules as a Class B digital device.
Chapter 1 Using Your Software System Requirements Using the Product Windows requirements To use this product, you must have any of the following Windows operating systems installed.
Memory HDD available space Windows 2000 Windows XP Windows Server 2003 Windows Server 2003 R2 512 MB or more (1 GB or more recommended) Windows Vista Windows 7 32bit 1 GB or more Windows 7 64bit Windows Server 2008 Windows Server 2008 R2 2 GB or more Windows 2000 Windows XP 10 GB or more Windows Server 2003 Windows Server 2003 R2 12.
Setting a Working Folder and Log After the software installation, create a Working Folder on the hard disk for the disc publishing operation. You can also set for log files. Log files are useful for service and support of the product. Note: These settings are reflected for all the CD/DVD publishers registered (except for the PP-100N). 1. Select Start ( in Windows 7 or Windows Vista) - All Programs (or Programs) EPSON Total Disc Maker - EPSON Total Disc Setup. The EPSON Total Disc Setup will start. 2.
Adding the Product Use the EPSON Total Disc Setup to add the product (CD/DVD publisher) to the computer. Note: The product must be added when the connection point (port) is set manually. However, the product does not need to be added when the connection point (port) is set automatically. 1. Make sure that the product is connected to the computer via the USB cable and that the product is turned on. 2.
Setting for Notification of Job Completion A setting can be made to display a message on the screen that notifies you that a job (or jobs) is finished. Note: This setting is reflected for all the CD/DVD publishers registered. 1. Select Start ( in Windows 7 or Windows Vista) - All Programs (or Programs) EPSON Total Disc Maker - EPSON Total Disc Setup. The EPSON Total Disc Setup will start. 2. Select Common Setting for Publishing from the Tool menu. The Common Setting for Publishing screen will appear. 3.
Overview of Applications The EPSON Total Disc Maker software included with the product allows you to write or copy CDs/DVDs, create CD/DVD labels, and publish CDs/DVDs. EPSON Total Disc Maker EPSON Total Disc Maker lets you write CDs/DVDs and print CD/DVD labels. The process used to write CDs/DVDs and print CD/DVD labels is called "Publish" in the EPSON Total Disc Maker program. Using EPSON Total Disc Maker, you can also duplicate CDs/DVDs.
Getting Information through Online Help You can access online help for EPSON Total Disc Maker from the software or from the Windows Start menu. In window of EPSON Total Disc Maker, EPSON Total Disc Monitor, or EPSON Total Disc Setup, click the button to display online help for each utility. Overview of Printer Driver The printer driver lets you choose from a wide variety of settings to get the best printing results.
From Windows applications 1. Click Print or Print Setup in the File menu. 2. In the window that appears, click Printer, Setup, Options, Preferences, or Properties. (Depending on your application, you may need to click one or a combination of these buttons.) From the Start menu 1. Windows 7: Click , Control Panel, then click Devices and Printers. Windows Vista/Windows Server 2008: Click or Start, Control Panel, then click Printers. Windows XP Professional: Click Start, then click Printers and Faxes.
Uninstalling Software You can uninstall the software by following the steps below. Note: ❏ In Windows 7, Windows Vista, or Windows Server 2008, you may be asked for an administrator password or confirmation when uninstalling the software. When asked for a password, enter the password to proceed with the operation. ❏ In Windows XP, Windows 2000, or Windows Server 2003, log onto Windows as a user with administrator privileges (belonging to the administrator group) to uninstall the software.
Chapter 2 Publishing Discs Introduction This section guides you through the procedures for creating and printing CDs/DVDs. Note: For information on CDs/DVDs, see the following section. & See “Discs” on page 116. Turning Power On/off This section describes how to turn on/off power. Turning power on 1. Connect the power cable. 2. Press P Power button until the power light flashes. Power light flashes in green, then stays on. Turning power off Press the P Power button. The power is turned off.
Overview of Publishing Modes To write data to CDs/DVDs and to print labels that you created/edited are called “Publish” in EPSON Total Disc Maker. The product has three kinds of publishing modes. Standard Mode This mode uses stacker 1 as the input stacker, and stacker 2 or 4 as the output stacker. When stacker 2 is selected as the output stacker, up to 50 CDs/DVDs can be created at once.
Batch Mode This mode uses stacker 1 and 2 as the input stackers, and stacker 2 and 3 as the output stackers. You can create up to 100 CDs/DVDs at once without refilling and taking out discs while publishing. Up to 1000 CDs/DVDs can be continuously published in a single job by refilling discs and taking out published discs. To use this mode, you need to place stacker 3 into the product. & See “Batch Mode” on page 56. Drive Settings Drive to be used Select Drive to Use from the following.
Printer Settings Printer name Select Printer Name. Note: When changing the printer name, do not use Unicode characters. The device will not be recognized correctly. Failure error mark If you check this check box, an error mark will be printed on any disc with a write error. This is useful to identify the disc which encountered the write error. The disc with the write error will be ejected to different stackers depending on the print mode.
❏ When using the product for the first time after storing it for a long time or after an error, missing dots or ink stains may appears and print quality may be reduced. If publishing a large number of discs, check print quality by publishing one disc in advance. If any dots are missing, run head cleaning. ❏ When writing and printing discs separately, it is recommended to print after writing.
❏ A published CD/DVD may not be readable on another type of drive or player due to compatibility. ❏ The quality of the blank disc determines print and write quality. It is recommended to use only the specified disc type. ❏ It is recommended that you run a compare while writing data. ❏ Making a backup is recommended if the data is important. Recorded data may degrade over long storing periods. It is recommended to make backups periodically.
❏ If the source disc is a packet-written CD, it cannot be copied. Printing on CDs/DVDs with a Commercially Available Software Package When you print on CDs/DVDs with a commercially available software package that supports CD/DVD printing, you have to make the following settings. Size 124 x 124 mm (4.88 x 4.88") Type CD/DVD Label, CD/DVD Premium Label, or Epson Specified CD/DVD Label Margins on all sides 2 mm (0.
Standard Mode Loading CDs/DVDs Follow the steps below to load CDs/DVDs. 1. Open the disc cover. 2. Take out stacker 1. 3. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the recording side of the disc.
4. Load CDs/DVDs into stacker 1 with the printable side facing up. c Caution: Do not load the discs above the red line marked on the stacker; otherwise, the discs or product may be damaged. 5. Insert stacker 1. 6. If you select stacker 4 as the output stacker, unlock the lock lever located on stacker 4.
7. Close the disc cover. c Caution: Do not install stacker 3. Accessing EPSON Total Disc Maker After loading discs into the stacker, access EPSON Total Disc Maker to make settings for writing discs, and create the labels printed on the discs. Click Start ( in Windows 7 or Windows Vista), point to All Programs or Programs. Point to EPSON Total Disc Maker, and then click EPSON Total Disc Maker. To learn how to use EPSON Total Disc Maker, go to the Help menu.
2. Select type of discs to be published from the list, then click Apply.
3. Drag and drop files or folders to the data tree or data list. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu.
Creating Labels The following instructions explain how to create labels using templates provided with the software. 1. Click Label on the menu bar of EPSON Total Disc Maker.
2. Click Template tab and select a label design from the list, then click Apply.
3. Make changes on the label as needed in the Background, Edit Item, and Layout tabs. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu.
Making the Stacker Settings The following instructions explain how to set stackers. 1. Click Publish on the menu bar of EPSON Total Disc Maker. 2. Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup.
3. Set Stacker Settings. ❏ Publish Mode: Select Standard Mode. ❏ Stacker 1: Select the type of discs that you loaded into stacker 1. ❏ Stacker 2: Output Stacker will be displayed. 4. Click OK.
Publishing Discs The following instructions explain how to publish CDs/DVDs. 1. Make the publish settings on the Publish screen of EPSON Total Disc Maker. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu. 2. Click the Publish button.
c Caution: ❏ Do not open the disc cover while the product is publishing discs, unless the application instructs to add or remove discs. This may affect write quality or print quality. Also, do not put your hands inside the product while it is beeping, as arm is still moving. ❏ Beep will sound if you open disc cover while running a job, and the job will pause. Closing the disc cover automatically resumes the job. ❏ Do not operate the stacker while the unit is beeping, as the arm may be damaged.
External Output Mode Loading CDs/DVDs Follow the steps below to load CDs/DVDs. 1. Open the disc cover. 2. Take out stacker 1. 3. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the recording side of the disc.
4. Load CDs/DVDs into stacker 1 with the printable side facing up. c Caution: Do not load the discs above the red line marked on the stacker; otherwise, the discs or product may be damaged. 5. Insert stacker 1.
6. Take out stacker 2. 7. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the recording side of the disc. 8. Load CDs/DVDs into stacker 2 with the printable side facing up. c Caution: Do not load the discs above the red line marked on the stacker; otherwise, the discs or product may be damaged.
9. Insert stacker 2. 10. If you select stacker 3 as the output stacker, insert stacker 3. c Caution: ❏ Make sure that there are no discs in stacker 3 and 4. ❏ Do not pull out stacker 4. Be sure to lock the lock lever located on stacker 4.
11. If you select stacker 4 as the output stacker, unlock the lock lever located on stacker 4. c Caution: Do not install stacker 3. 12. Close the disc cover. Accessing EPSON Total Disc Maker After loading discs into the stackers, access EPSON Total Disc Maker to make settings for writing discs, and create the labels printed on the discs. Click Start ( in Windows 7 or Windows Vista), point to All Programs or Programs. Point to EPSON Total Disc Maker, and then click EPSON Total Disc Maker.
2. Select type of discs to be published from the list, then click Apply.
3. Drag and drop files or folders to the data tree or data list. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu.
Creating Labels The following instructions explain how to create labels using templates provided with the software. 1. Click Label on the menu bar of EPSON Total Disc Maker.
2. Click Template tab and select a label design from the list, then click Apply.
3. Make changes on the label as needed in the Background, Edit Item, and Layout tabs. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu.
Making the Stacker Settings The following instructions explain how to set stackers. 1. Click Publish on the menu bar of EPSON Total Disc Maker. 2. Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup.
3. Set Stacker Settings. ❏ Publish Mode: Select External Output Mode. ❏ Stacker 1: Select the type of discs that you loaded into stacker 1. ❏ Stacker 2: Select the type of discs that you loaded into stacker 2. ❏ Stacker 3: If you want to eject published discs to stacker 3, select Output stacker. If you want to eject published discs to stacker 4, select Do not use. 4. Click OK.
Publishing Discs The following instructions explain how to publish CDs/DVDs. 1. Make the publish settings on the Publish screen of EPSON Total Disc Maker. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu. 2. Click the Publish button.
c Caution: ❏ Do not open the disc cover while the product is publishing discs, unless the application instructs to add or remove discs. This may affect write quality or print quality. Also, for safety reasons, do not put your hands inside the product while it is beeping, as arm is still moving. ❏ Beep will sound if you open disc cover while running a job, and the job will pause. Closing the disc cover automatically resumes the job.
Batch Mode Loading CDs/DVDs Follow the steps below to load CDs/DVDs. 1. Open the disc cover. 2. Take out stacker 1. 3. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the recording side of the disc.
4. Load CDs/DVDs into stacker 1 with the printable side facing up. c Caution: Do not load the discs above the red line marked on the stacker; otherwise, the discs or product may be damaged. 5. Insert stacker 1.
6. Take out stacker 2. 7. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the recording side of the disc. 8. Load CDs/DVDs into stacker 2 with the printable side facing up. c Caution: Do not load the discs above the red line marked on the stacker; otherwise, the discs or product may be damaged.
9. Insert stacker 2. 10. Insert stacker 3. c Caution: ❏ Make sure that there are no discs in stacker 3 and 4. ❏ Do not pull out stacker 4. Be sure to lock the lock lever located on stacker 4.
11. Close the disc cover. Accessing EPSON Total Disc Maker After loading discs into the stackers, access EPSON Total Disc Maker to make settings for writing discs, and create the labels printed on the discs. Click Start ( in Windows 7 or Windows Vista), point to All Programs or Programs. Point to EPSON Total Disc Maker, and then click EPSON Total Disc Maker. To learn how to use EPSON Total Disc Maker, go to the Help menu.
Registering Data The following instructions explain how to register data to be written on discs. 1. Start EPSON Total Disc Maker and click Disc on the menu bar of EPSON Total Disc Maker. 2. Select type of discs to be published from the list, then click Apply.
3. Drag and drop files or folders to the data tree or data list. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu.
Creating Labels The following instructions explain how to create labels using templates provided with the software. 1. Click Label on the menu bar of EPSON Total Disc Maker.
2. Click Template tab and select a label design from the list, then click Apply.
3. Make changes on the label as needed in the Background, Edit Item, and Layout tabs. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu.
Making the Stacker Settings The following instructions explain how to set stackers. 1. Click Publish on the menu bar of EPSON Total Disc Maker. 2. Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup.
3. Set Stacker Settings. ❏ Publish Mode: Select Batch Mode. ❏ Stacker 1: Select the type of discs that you loaded into stacker 1. 4. Click OK.
Publishing Discs 1. Make the publish settings on the Publish screen of EPSON Total Disc Maker. For details, see Help for EPSON Total Disc Maker. Note: To access Help for EPSON Total Disc Maker, select Help from the Help menu. 2. Click the Publish button.
c Caution: ❏ Do not open the covers while the product is publishing discs, unless the application instructs to add or remove discs. This may affect write quality or print quality. Also, for safety reasons, do not put your hands inside the product while it is beeping, as arm is still moving. ❏ Beep will sound if you open disc cover while running a job, and the job will pause. Closing the disc cover automatically resumes the job.
Stacker 4 Standard Mode Up to about 5 discs External Output Mode Stacker 2 Stacker 3 Stacker 4 Note: ❏ Be sure to let CDs and DVDs dry completely before using them or touching the printed surface. Allow Epson specified discs to dry for at least 1 hour and other types of discs for at least 24 hours. ❏ If the print position is misaligned, adjust it using the printer driver. For details, refer to the printer driver Help. ❏ If the ink smears, adjust the color saturation.
Pausing Publishing If you need to pause publishing, follow the instructions below. When you start publishing, the screen of EPSON Total Disc Monitor appears on your computer screen. Select the job you want to pause in the Unfinished Job list, and then select Pause Job from the Job menu or click button. Note: ❏ If there is a disc being published, the job is paused after the processing is finished. ❏ The processing of any subsequent job also does not start while the job is paused.
Resuming Publishing If you need to resume publishing, follow the instructions below. Start EPSON Total Disc Monitor. Select the job you want to resume in the Unfinished Job list, and then select Resume Job from the Job menu or click button.
Canceling Publishing If you need to cancel publishing, follow the instructions below. Start EPSON Total Disc Monitor. Select the job you want to cancel in the Unfinished Job list, and then select Cancel Job from the Job menu or click button. Note: If a disc is being published, that processing is stopped, and the disc is output to the output stacker.
Priority Publishing If you need to process a job before the others when more than one job is being published, follow the instructions below. Start EPSON Total Disc Monitor. Select the job you want to give priority to in the Unfinished Job list, and then select Priority Publishing from the Job menu or click button. The selected job will be processed after the job in progress.
Chapter 3 Replacing Ink Cartridges Checking the Ink Cartridge Status Note: ❏ Epson cannot guarantee the quality or reliability of ink not made by EPSON. ❏ When an ink cartridge is running low, the status is displayed on the EPSON Total Disc Monitor. To check the ink cartridge status, do the following: ❏ EPSON Total Disc Monitor appears automatically when you start a job. You can check the ink cartridge status from this window. You can also run EPSON Total Disc Monitor from the Start menu.
Precautions on Ink Cartridge Replacement Read all the instructions in this section before replacing the ink cartridges. ❏ Install all six ink cartridges. Disc publishing (write/print) cannot be done even if only one ink cartridge is missing. ❏ This product uses ink cartridges equipped with an IC chip that monitors the amount of ink used by each cartridge. Cartridges are usable even if they are removed and reinserted.
❏ You cannot continue printing with an ink cartridge after it has reached its replacement time, even if the other cartridges still contain ink. Before printing, replace the used cartridge. ❏ Do not turn off the product or open the ink cartridge cover while loading ink (Power light is flashing). Opening of covers may cause the ink to reload, resulting in more of the ink being consumed. Also, normal printing may be disturbed.
This table describes the status of the lights and the actions you need to take. Lights Action Ink is low. Obtain a replacement ink cartridge. The ink cartridge has reached its replacement time. Replace the used ink cartridge with a new one. : flashing : on To replace an ink cartridge, follow the steps below. c Caution: Do not remove the cartridge from the product until you are ready to replace it with another.
3. Push in the used cartridge so the cartridge pops out slightly. 4. Carefully pull the used cartridge straight out of the slot. Dispose of it properly. 5. Remove the new ink cartridge from the package. c Caution: ❏ Do not touch the green IC chip on the side of the cartridge. This can damage the ink cartridge. ❏ Always install an ink cartridge immediately after removing the old cartridge. If the cartridge is not installed promptly, the print head may dry out and be unable to print.
6. Place the new ink cartridge into the slot. Then push the ink cartridge until it clicks into place. 7. When you are finished replacing cartridges, close the ink cartridge cover.
Chapter 4 Maintaining Your Product Checking the Print Head Nozzles If you find that the printout is unexpectedly faint or that dots are missing, you may be able to identify the problem by checking the print head nozzles. You can check the print head nozzles from your computer by using the nozzle check utility. Using the Nozzle Check Utility Follow the steps below to use the nozzle check utility. 1. Make sure that an unprinted disc is installed in stacker 1. 2.
If any segment of the printed lines is missing, as shown below, this could mean a clogged ink nozzle. & See “Cleaning the Print Head” on page 82. Cleaning the Print Head If you find that the printout is unexpectedly faint or that dots are missing, you may be able to solve these problems by cleaning the print head, which ensures that the nozzles are delivering ink properly.
Using the Head Cleaning Utility Follow the steps below to clean the print head using the head cleaning utility. 1. Make sure the product is turned on. 2. Make sure no lights indicate errors and the disc cover is closed. 3. Access the printer driver. See “Accessing the Printer Driver” on page 20. 4. Click the Utility tab; then click the Head Cleaning button. 5. Follow the on-screen instructions. The c Power light flashes while the product performs the cleaning cycle.
Using the Product Buttons Follow the steps below to clean the print head using the product buttons. 1. Make sure the PC is turned on. 2. Make sure the product is turned on. 3. Make sure no lights indicate errors and the disc cover is closed. 4. Press and hold down the Cleaning button for three seconds. The product starts cleaning the print head and the c Caution: Never turn off the product while the the product. Power light begins flashing. Power light is flashing. Doing so may damage 5.
1. Make sure an unprinted disc is inserted in stacker 1. 2. Make sure no lights indicate errors and the disc cover is closed. 3. Access the printer driver. See “Accessing the Printer Driver” on page 20. 4. Click the Utility tab, then click the Print Head Alignment button. 5. Follow the on-screen instructions to align the print head.
Cleaning Your Product Cleaning the Exterior of the Product To keep your product operating at its best, clean it thoroughly several times a year by using the following procedure. c Caution: ❏ Never use alcohol or thinner to clean the product. These chemicals can damage the product. ❏ Take care to prevent water from getting inside the product. If moisture, dirt, or other matter gets inside of the product, besides affecting print quality, it may cause the electric circuits to short. 1.
1. Make sure the product is turned off and all the lights are off, and then unplug the power cord from the electrical outlet. 2. Open the disc cover, and remove the stackers from the product. 3. Use a soft, clean cloth to carefully remove any dust or dirt from the stackers and inside of the product. 4. Place the stackers back in position. c Caution: ❏ Be careful to keep water away from the electronic components. ❏ Do not spray the inside of the product with lubricants.
4. Use a vacuum-cleaner to clean the dust on the filters. 5. Place the filters back in position. 6. Tighten the screws to close the filter covers. c Caution: Clean the filter periodically (once in every six months). Getting Maintenance Information You can get helpful information for maintenance and support of the product, the cumulative number of printed discs, and the service life of the drives. 1.
Transporting Your Product If you need to transport your product some distance, carefully prepare and repack it. Be sure to use the original box and packing materials. w c Warning: The product is heavy, so have two people lift the product. Caution: ❏ When storing or transporting the product, do not tilt it, stand it up vertically, or turn it upside down.
❏ Be sure to lift the product by the correct positions, as shown below.
Chapter 5 Troubleshooting Diagnosing the Problem Troubleshooting product problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed. The information that you need to diagnose and solve most common problems is provided by Help, the control panel, and the EPSON Total Disc Monitor Utility. Refer to the appropriate section below.
: on, : off, : flashing, : flashing fast Error associated with cover Lights Stacker Power Busy Error Conditions/Remedies Ink 1 2 3 4 Disc cover or ink cartridge cover open Close covers. Job is paused because disc cover or ink cartridge cover was opened while processing the job Wait for the job to resume. Error associated with disc transfer Lights Stacker Power Busy Error Conditions/Remedies Ink 1 2 3 4 Disc pick up error Resolve the problem as follows. 1.
Lights Stacker Power Busy Error Conditions/Remedies Ink 1 2 3 4 Disc transfer error Turn off the product and remove the disc. If the same error occurs frequently, contact your dealer. Arm failed to release disc Turn off the product and remove disc. Do not remove disc from the arm by hand if arm is picking up the disc. This may damage the arm. To remove the disc from the arm, turn on the product again and let initializing process remove the disc.
Lights Stacker Power Busy Error Conditions/Remedies Ink 1 2 3 4 Stacker 3 is not correctly inserted for External Output Mode (when stacker 3 is set as the output stacker) or Batch Mode Make sure stacker 3 is correctly inserted. Stacker 1 is empty Load discs into stacker 1. Note: The Stacker lamp flashes when the source stacker is out of discs; however, the timing of the light flashing may not match the timing of the stacker becoming empty. Stacker 2 is empty Load discs into stacker 2.
Error associated with ink Lights Stacker Power Busy Error Conditions/Remedies Ink 1 2 3 4 Ink low Obtain a replacement ink cartridge. To determine which cartridge is low, check the ink cartridge status. See “Checking the Ink Cartridge Status” on page 75. The ink has reached its replacement time or it is not installed correctly. Replace the ink cartridge or reinstall it. If the ink cartridge is not recognized even if it is installed correctly, there may be dirt on the green circuit board.
Error associated with product Lights Stacker Power Busy Error Conditions/Remedies Ink 1 2 3 4 Ink pad full Please have an authorized Epson service center service the ink pad right away. The pad is full and the unit can no longer function. Do not attempt to service the unit yourself. Note: If ink pad is nearly full, an "Ink Pad Nearly Full" message will be displayed by the software. There will be no lights indicating it. Please have an authorized Epson service center service the ink pad right away.
Error associated with drive Lights Stacker Power Busy Error Conditions/Remedies Ink 1 2 3 4 Drive tray open/close error Turn off the product, unplug the power cord, and check inside for any objects. Then, publish the disc again. If the same error occurs frequently, contact your dealer. Internal drive error Turn off the product, unplug the power cable, and then check the inside of the drive. If the same error occurs frequently, contact your dealer.
Other error Lights Stacker Power Busy Error Conditions/Remedies Ink 1 2 3 4 Improper status error Turn the product off and on. If the same error occurs frequently, contact your dealer. EPSON Total Disc Monitor If a problem occurs while publishing, an error message will appear in the EPSON Total Disc Monitor window.
When you access EPSON Total Disc Monitor, the following window appears: Job List Operation Guidance Ink Cartridge Status Drive/Printer/ Stacker Status EPSON Total Disc Monitor provides the following information: ❏ Job List: You can check a list of jobs (up to 1000 for Unfinished Job and 50 for Finished Job) and its information, and also you can cancel, pause, and restart unfinished jobs. ❏ Operation Guidance: This provides device status information.
Disc or the CD/DVD Tray Does Not Feed Correctly Disc Does Not Feed Remove the stack of discs and make sure of the following: ❏ The disc is not damaged. ❏ The disc is not too old. See the instructions that came with the disc for more information. ❏ The discs are not loaded above the red line in the stacker. ❏ Discs may have stuck together because of incorrect transportation of the discs; therefore, discs should be separated thoroughly before loading into the stacker.
If the same error continues to occur, contact your dealer. Multiple Disc Feeds ❏ Make sure the disc stack fits under the red line in the stacker. ❏ Make sure none of the discs are damaged. ❏ Remove the stack of discs and make sure the discs are not too thin. & See “Discs” on page 116. ❏ Remove discs from the stacker and fan them before loading them back. ❏ If only one disc is found when multiple feed error is displayed, disc thickness or warpage maybe out of standard.
❏ If the arm is stopped while picking up disc, do not try removing disc by hand. This may result in damaging the arm. If such an error occurs, turn off/on the power and try resolving the problem by initializing the product. If the error continues to occur, contact customer support. If your discs jam frequently, make sure of the following: ❏ The discs are smooth, not damaged. ❏ You are using high-quality discs. ❏ The printable sides of the discs are face up in the stacker.
Print Quality Problems If you are having a print quality problem, then compare it with the illustrations below. Click the caption under the illustration that best resembles your printout.
❏ Run the head cleaning utility to clear any clogged ink nozzles. & See “Cleaning the Print Head” on page 82. ❏ Use ink cartridges within six months after opening the packages. ❏ Use genuine Epson ink cartridges. ❏ Check the H Ink light. If the light is on, replace the appropriate ink cartridge. & See “Replacing an Ink Cartridge” on page 77. ❏ Make sure the label type selected in the printer driver is appropriate for the type of disc loaded in the product. & See “Publishing Discs” on page 23.
❏ Run the head cleaning utility. & See “Cleaning the Print Head” on page 82. ❏ Check the H Ink light. If the light is on, replace the appropriate ink cartridge. & See “Replacing an Ink Cartridge” on page 77. ❏ If you have just replaced an ink cartridge, make sure the date on the box has not expired. If you have not used the product for a long time, replace the ink cartridges. & See “Replacing an Ink Cartridge” on page 77. Blurry or Smeared Printout ❏ Use genuine Epson ink cartridges.
Incorrect Margins ❏ Check the Inner/Outer Diameter settings in your application. Make sure the margins are within the printable area of the disc. & See “Printable area” on page 118. ❏ Make sure the printer driver settings are appropriate for the label size you are using. Check the Main window. See the printer driver online Help for details. ❏ Uninstall the printer driver, then reinstall it. & See “Uninstalling Software” on page 22. ❏ The printing location may shift depending on the disc used.
❏ If you print continuously for an extended period, the discs may temporarily stop feeding or the printing may pause for a while. This is to slow down the printing speed and prevent the product mechanism from overheating and being damaged. If this happens, you can continue to print, but we recommend stopping and leaving the product for about thirty minutes with the power on. (The product will recover after about 3 hours with the power off.) After you restart, the product will print at normal speed.
Only the Power Light is On ❏ If you press the P Power button lightly, the product may not turn on, although the Power light flashes for a while. Press the button firmly. ❏ Turn off the product and computer. Make sure the product’s interface cable is securely plugged in. ❏ If you are trying to print a large image, your computer may not have enough memory. Try reducing the resolution of your image or printing the image at a smaller size. You may need to install more memory in your computer.
❏ If the language setting of the system is different from the user, installation may not be correctly performed. Make sure to set the language setting of the system and the user the same before installation. When installing the software, make sure to turn the product off; then start installation. Ink Pad Nearly Full Message is Displayed by the Software Ink pad is nearly full. Please have an authorized Epson service center replace the ink pad right away.
Appendix A Where To Get Help Contacting Customer Support Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.
Help for Users in the Europe (EMEA) Contacts for information, support, and services are: Web site URL: http://www.epson-europe.com Or contact your local distributor or Epson sales company. If you need the latest drivers, FAQs, manuals, or other downloadable, access the site at: http://download.epson-discproducer.
Appendix B Product Information Product Parts and Control Panel Functions Product Parts b a d c a. Ink cartridge cover: Secures the ink cartridges. Open only when installing or replacing ink cartridges. b. Control panel: Use the button and monitor the lights to control your product. See the next section for details. c. Disc cover: Open when loading or taking out the discs. d. Power button: Turns the product on or off.
e f g h i e. AC inlet: Plug in the power cord. f. USB connector: Connects a USB cable from your computer to the product. g. Interface cable locking saddle: Use this for directing and gathering the cable. h. Air vent: Leave at least 10 cm (3.94") between the back of the product and the wall for ventilation. i. Rear printer cover: Open this cover only when a disc is stuck in the printer tray. c Caution: Before opening the rear printer cover, be sure to unplug the power cable from the wall outlet.
k. Arm: Transports discs. l. Stacker 1: Use stacker 1 as a disc input stacker. Holds up to 50 discs. m. Stacker 2: Use stacker 2 as a disc input or output stacker. Holds up to about 50 discs. n. Lock lever: Use this lever to lock or unlock stacker 4. Lock the lever when you use stacker 3 in External Mode or Batch Mode. o. Stacker 3: Use stacker 3 as a disc output stacker. Holds up to about 50 discs. p. Stacker 4: Use stacker 4 as a disc output stacker. Holds up to about 5 discs. q.
On when cover is open, or when errors on disc transfer, stacker, drive, or printer occur. Flashes when a problem occurs with the product. On when an ink cartridge has reached its replacement time or is not correctly inserted. Flashes when ink is low. INK On when the stacker is overloaded with discs, or when stacker 3 is not removed for the Standard and External Output Mode (when the output stacker is set to stacker 4).
Discs Epson offers the specified CD-R and DVD-R discs for all your printing needs. Technical Specifications Discs c Caution: Printable discs are 12 cm (4.72”) CD/DVD discs. The 80 mm (3.15”) discs are not supported. Note: ❏ Since the quality of any particular brand or type of disc may be changed by the manufacturer at any time, Epson cannot attest to the quality of any brand or type of disc. Always test samples of disc stock before purchasing large quantities or printing large jobs.
Notes for handling discs Notes when using discs ❏ Do not touch recording surface when holding it. ❏ Handle with care so that label surface and recording surface do not have fingerprints, dirt, dust, water drops, or scratches. ❏ Do not drop or hit discs. ❏ Do not apply excess force, like pinching with a clip, or bend. ❏ Do not attach an adhesive sticker to the disc. This may result in the disc being unable to record or play. ❏ Do not use in a place where lots of dirt and dust are present.
Notes when storing discs ❏ Do not store in direct sunlight, near heating equipment, or high humidity and temperature. ❏ Do not place where large temperature variance takes place, as condensation may occur. ❏ Do not place an object on top of the disc. ❏ When storing, keep the disc in its disc case, and avoid letting film or cards touch the printing surface. These may scratch the printing surface. ❏ Do not store discs in soft cases or bags which may touch the printing surface directly.
CD/DVD: 12-cm (4.72") CD/DVD (Standard) Inner diameter 45 mm (1.77") c 12-cm (4.72") CD/DVD (Wide) 45 mm 25.5 mm 116 mm 116 mm Outer diameter 116 mm (4.57") Inner diameter 25.5 mm (1.00") Outer diameter 116 mm (4.57") Caution: ❏ Make sure to set the inner diameter and the outer diameter within the areas shown above. Printing on sections outside the printable area may damage your CD/DVD drive. ❏ The EPSON Total Disc Maker can set between an inner diameter of 18 mm and an outer diameter of 119.
Note: When you print on CDs/DVDs with a commercially available software package that supports CD/DVD printing, you have to make the following settings. Size 124 x 124 mm (4.88 x 4.88") Type CD/DVD Label, CD/DVD Premium Label, or Epson Specified CD/DVD Label Margins on all sides 2 mm (0.08") Ink Cartridges Color Black, Yellow, Magenta, Light Magenta, Cyan, Light Cyan Cartridge life Use within 6 months of opening the package.
❏ Even when Black is selected, all the ink colors are used in an operation designed to maintain the printing and print head quality. Job Processing Job processing speed Write and print CD 30 discs/hr When using EPSON specified CD-R, drive speed of 40x, writing 600 MB data, and Speed/Bidirectional printing. DVD 15 discs/hr When using EPSON specified DVD-R, drive speed of 12x, writing 3.8 GB data, and Speed/Bidirectional printing.
Write Speed CD-R 40x / 32x / 24x /16x / 10x / 4x DVD-R 12x / 8x / 6x / 4x / 2x / 1x DVD+R 12x / 8x / 6x / 4x / 2.4x DVD-R DL 8x / 6x / 4x / 2x DVD+R DL 8x / 6x / 4x / 2.4x Mechanical Drive Two drives, tray loading type Stacker capacity Stacker 1 to 3: Max. about 50 discs Stacker 4: Max. about 5 discs Dimensions Width: 377 mm (14.8 inches) Depth: 465 mm (18.3 inches) Height: 348 mm (13.7 inches) Weight Approx.
Environmental Temperature Operation: 10 to 35 °C (50 to 95 °F) Storage: -20 to 40 °C (-4 to 104 °F) 1 month at 40 °C (104 °F) Humidity Operation:*1 20 to 80% RH Storage:*1 5 to 85% RH *1 Without condensation Standards and Approvals Safety UL60950-1 CAN/CSA-C22.2 No.
Lifetime Epson estimates lifetime for components of this product to be as follows: Expected Lifetime: ❏ Ink pad life: About 30,000 discs printed The ink pad is estimated to need replacing after about 30,000 discs. Based on printing 2,000 discs per month, bidirectional. Actual results will vary based on such factors as images printed, print settings, media type, frequency of use, and temperature.
