User`s guide

Troubleshooting
7-15
Multiple pages feed at the same time.
Paper jams inside the printer.
Paper doesn’t eject fully or is wrinkled.
Try this Then do this
Remove the stack of paper. ◗ Make sure the paper isn’t too thin (see the paper specifications
in Appendix C).
◗ Fan the edges of the stack of paper to separate the sheets.
◗ Reload the paper as described in Chapter 3, making sure to
load only the amount of paper directed for your media and
feeder.
◗ If more copies of a page or document are printing than you
expected, check that the Copies settings in both the printer
software and your application program are set to 1. See
Chapters 1 and 2 for information.
Try this Then do this
Turn off your printer, open
the cover, remove any
loaded paper, and remove
any little pieces that may
have torn off inside.
You may need to turn the knob on the left side of the printer
counterclockwise to eject all the torn pieces of paper. Never turn
this knob when the printer is on. You’ll damage the printer
and lose the top-of-form position.
Then reload the paper as described in Chapter 3.
If your paper jams frequently, make sure you:
◗ Use smooth, high-quality paper, with the printable side loaded
correctly for your media type and feeder.
◗ Fan the stack and then even the edges before loading it.
◗ Don’t load too much paper for your media type and feeder.
◗ Adjust the edge guides or sprockets to fit the width of your
paper snugly, but not too tightly.
Possible cause Solution
If the paper doesn’t eject
fully, you may have set the
wrong paper size.
Press the Load/Eject button to eject the paper. Then make sure
you select the correct paper size in your application software,
printer software, or default-setting mode. (See the paper
specifications in Appendix C for the paper sizes you can print with.)
If it’s wrinkled when it
comes out, the paper may
be damp or too thin.
See the paper specifications in Appendix C for paper thicknesses
you can print with, as well as environmental requirements for
storage.
trouble.fm5 Page 15 Friday, May 9, 1997 2:11 PM