Service manual

Jams
Clearing jams
CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.
CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not pull jammed media against the direction of travel through the paper path to avoid damage
to the printer.
To prevent damage to the printer when clearing jams, including jams in the output bin, always open the
print-cartridge door and remove the print cartridge. Keep the door open and the cartridge out until the
jam has been cleared. Opening the print-cartridge door and removing the print cartridge relieves tension
on the printer rollers, which prevents damage to the printer and makes the removal of jammed pages
easier.
Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error
from the software and the printer control panel lights. See
Control-panel lights (HP LaserJet 1010 series
printers) on page 102.
The following are some of the causes of media jams:
■ The input trays are loaded improperly or are too full. See
Loading media on page 25.
NOTE When you add new media, always remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from feeding
through the printer at one time, reducing media jams.
■ The media does not meet HP specifications. See Media specifications on page 21.
Typical media jam locations
■ Print cartridge area: See Removing a jammed page on page 43.
■ Input tray area: If the page is still sticking out of the input tray, gently try to remove it from the input
tray without tearing the page. If you feel resistance, see
Removing a jammed page
on page 43.
■ Output path: If the page is sticking out of the output bin, see
Removing a jammed page
on page 43.
NOTE There might be loose toner in the printer after a media jam. This toner clears up after
a few sheets are printed.
42 Chapter 3 Maintenance ENWW