Service manual

Characters are poorly formed and are producing hollow images.
Cause Solution
The wrong type of media is selected in the Printer
Preferences dialog box.
Open the Printer Properties dialog box, and then click
Printing Preferences. Select the correct media type from the
Type Is drop down menu. Click OK to close the Printing
Preferences dialog box, and then click OK again to close the
Printer properties dialog box.
The media is too slick or too thick. Try a different media. Make sure that the media meets
specifications detailed in the HP LaserJet Printer Family Print
Media Guide.
Pages are skewed.
Cause Solution
The media is loaded incorrectly. Reload the media, and make sure that the side and rear media
guides are not too tight against the media stack or too loose.
The input tray is too full. Remove some of the sheets. The main input tray can hold up
to 150-sheets of 75-g/m
2
(20-lb) bond-weight paper (or fewer
pages of heavier media), or a stack no higher than 25 mm (0.98
inch). The priority input tray can hold up to ten sheets of 75-g/
m
2
(20-lb) bond-weight paper, one sheet of heavier media, or
one envelope or card.
The media in use does not meet HP specifications (for
example, it is too moist or too rough).
Make sure that the media meets the specifications detailed in
the HP LaserJet Printer Family Print Media Guide.
Table 6-6 Solving print-quality problems (continued)
118 Chapter 6 Troubleshooting ENWW