Service manual

Characters are only partially printed (also referred to as dropouts).
Cause Solution
Preferences dialog box, and then click OK again to close the
Printer properties dialog box.
The print cartridge is depleted or damaged. Replace the print cartridge.
Rarely, the fuser might be damaged. Replace the fuser.
Vertical black lines appear on the printed page.
Cause Solution
The print cartridge is depleted or damaged. Replace the print cartridge.
Rarely, the fuser is defective. Replace the fuser.
The printed page has a gray background.
Cause Solution
The wrong type of media is selected in the Printer
Preferences dialog box.
Open the Printer Properties dialog box, and then click
Printing Preferences. Select the correct media type from the
Type Is drop down menu. Click OK to close the Printing
Table 6-6 Solving print-quality problems (continued)
114 Chapter 6 Troubleshooting ENWW