Service manual

Output pages are blank.
Cause
Solution
The tape was not removed from the print cartridge. Remove the print cartridge, remove the tape, and reinstall the
print cartridge.
The print cartridge is out of toner. Replace the print cartridge
The high-voltage connection between the printer and the print
cartridge has been interrupted.
Perform a High-voltage-contacts check on page 127.
The laser/scanner shutter lever is not installed correctly or is
broken.
If the ECU was recently replaced, make sure that the laser/
scanner shutter lever was inserted correctly through the plastic
guide in the sheet-metal ECU cover when the cover was
reinstalled. See
Engine control unit (ECU) assembly
on page 92.
If the laser/scanner shutter is broken, replace the printer. See
Printer exchange/parts on page 139.
Parts of the page around the edges are not printing.
Cause Solution
The printer cannot print all the way to the edge of the paper.
The printer has minimum margins on each edge of
approximately 6 mm (0.25 inch).
To make the image fit into this printable area, slightly reduce
the size of the image. Open the Printer Properties dialog box,
and then select Printing Preferences. Select the Effects tab
and then click on the Print Document On check box in the Fit
to Page area of the dialog box. if the a page size other than
Letter is used, select the appropriate page size from the drop
down menu. Click OK to close the Printing Preferences
dialog box, and then click OK again to close the Printer
properties dialog box.
The reduction setting is incorrect. To make changes to the reduction settings, open the Printer
Properties dialog box, and then select Printing
Preferences. Select the Effects tab and then change the
reduction settings in the Fit to Page area of the dialog box.
Click OK to close the Printing Preferences dialog box, and
then click OK again to close the Printer properties dialog box.
The paper-size setting is incorrect. To make a change to the paper-size settings, open the Printer
Properties dialog box, and then select Printing
Preferences. Select the correct paper-size setting from the
Size is drop down menu. Click OK to close the Printing
Preferences dialog box, and then click OK again to close the
Printer properties dialog box.
Table 6-6 Solving print-quality problems (continued)
112 Chapter 6 Troubleshooting ENWW