User`s manual

23
Troubleshooting Checks Action
 Was the test strip exposed to open air for a long
period of time?
Repeat the control test with properly stored strips.
 Was the test strip bottle capped tightly?
This will humidify strips inside. Replace the test
strips.
 Did the code number on the meter display match
the code number on the test strip?
If they do not match, insert the correct code card in
the meter and try again.
 Was the meter functioning well? You can use the check strip to verify the meter’s
functions.
 Is the control solution expired or contaminated?
Replace with new control solution to check the
performance of SMBG system.
 Were test strips and control solutions stored in
cool, dry places?
Repeat the control test with properly stored strips
or control solutions.
 Did you follow the testing steps properly?
Read Chapter 2 "Control Solution Testing" and test
again. If you still have problems, call Consumer
Services Toll-Free: 1-866-203-2761