User's Manual

Table Of Contents
24
Troubleshooting Check Action
Was the test strip exposed to open air for a long
period of time?
If yes, repeat the control test with properly stored
strips.
Does test strip cap close tightly? Or was test
strip cap left open?
If the cap was not tight, or the bottle was left
uncapped, open a new bottle of test strips.
Do not reuse the strips from the affected bottle.
Is the meter functioning well?
You can use the control solutions to verify the
meters functions.
Is the control solution expired or contaminated?
If yes, replace with a new control solution to
check the performance of SMBG system.
Were test strips and control solutions stored in
cool, dry places?
If no, repeat the control test with properly stored
strips or control solutions.
Did you follow the testing steps properly?
If you have followed the steps properly, contact
physician. If you continue to have problems
please contact Customer Support at
1-866-994-3345.