Owner manual

epBlue - Software error messages
epBlue™ with MultiCon
English (EN)
147
0x128E Carrier: steps lost
in y
• Carrier collision.
• Carrier mechanics out of
order.
 Ensure that the worktable
equipment in epBlue is
identical to the equipment
in epMotion, then restart
the application.
 If the error persists, call
Eppendorf Service.
0x1294 Carrier: steps lost
in z
• Carrier collision.
• Carrier mechanics out of
order.
 Ensure that the worktable
equipment in epBlue is
identical to the equipment
in epMotion, then restart
the application.
 If the error persists, call
Eppendorf Service.
0x1295 Carrier:
steps lost in z
before picking up
tip
• Tip was still on pipette tool
when tool started to pick
up a new tip.
• Tip rack not placed
correctly on the worktable.
• Mechanical problems of
carrier.
 Remove tips from tools.
 Place tip rack correctly,
and plane, on the
worktable.
In other cases:
 Call local Eppendorf
Service.
0x1296 Maximum number
of tool cycles
exceeded
See error message.
 Have the tool serviced.
0x1297 Danger of collision When running the
programmed application, the
tool carrier system will touch
racks or other labware on the
worktable; e.g., during
pipetting, the optical sensor
may touch a long tube on the
adjacent position; possible
reasons:
• A low plate (microplate) is
located next to a high tube
rack.
• The 50 μL or 300 μL tip is
programmed to move
almost to the bottom of a
very long tube with
another long tube in the
adjacent position.
 Program the labware on
the worktable so that high
and low labware are not
adjacent.
 Program the labware so
that the 30 µL or 300 µL tip
does not have to move
deeply into a long vessel.
 If possible: use higher
volumes in the long
vessels.
 If possible: use longer tips
for the long vessels.
0x1298 Tool not calibrated Tool not calibrated. Have the tool serviced.
0x1299 Invalid number of
samples
Value for number of samples
not permissible.
 Insert an admissible value
for number of samples.
Code Symptom/message Cause Remedy