Frequently Asked Questions

What is the smart button for?
The smart button has multiple functions. First and foremost, it can be used to pair up your H3PRO Hybrid to your
mobile device.
Pairing:
1. Hold the smart button for 3 seconds. The LED will pulse red and blue.
2. Start the search for Bluetooth
®
devices – see instruction manual of your device – and select “EPOS H3PRO Hybrid”
(For more information on pairing, please see either the Quick Guide which can be found in the packaging box or
downloaded from our website or the user manual available on our website).
The smart button can also be used to take incoming calls by pressing once. If the H3PRO Hybrid is connected to your
phone with Bluetooth
®
while you are playing on either PC or console, the headset will let you know when you receive a
call. Depending on your specic phone model, you will either hear a standard ringing tone or you will hear a door-knock
sound indicating an incoming call. By pressing the smart button twice, you can reject the call.
If you have downloaded the EPOS Gaming Suite to your PC, you can customize the smart button there, and then use it
while gaming e.g., by enabling/disabling surround sound with one press.
What can be replaced on the H3PRO Hybrid?
For the H3PRO Hybrid, you can replace the following items. All of which can be bought on our website.
- Dongle (GSA H3PRO dongle)
- Extension cable (USB-A Extension Cable)
- Boom arm (GSA 60 Boom arm - Black)
- Ear pads (GSA 3 ANC Ear pads - Black)
- Cover plate (GSA 25 Cover plate - Black)
- USB cable (GSA 31 USB Cable)
- Console cable (GSA 30 Console Cable)
How do the microphones work?
The H3PRO Hybrid has a boom arm with a high-quality microphone for communication. If you do not want to use the
boom arm, it can easily be detached. There is a second microphone on the ear cup that can be used when the boom
arm is detached for e.g., on-the-go calls. As the second microphone is placed further away from your mouth, it will not
pick up your voice as well as the main microphone and you will also experience that it will pick up more noise from your
surroundings. As we use the dual microphones to improve noise cancellation for voice pick up, we always recommend that.
If you wish to be muted, you can always lift the microphone to mute. However, if the boom arm is detached, you must mute
yourself on your preferred gaming platform as the second microphone will always be unmuted when the boom arm is detached.
How do I use the dongle and extension cable?
Upon arrival the dongle is already paired with the headset. In case you need to reset your paired device list please
do the following.
1. Plug in the dongle to your device and switch the headset on by using the power button.
2. Press and hold the smart button until the LED ashes blue and red alternately.
3. Once the dongle and the headset are connected, both LEDs ash blue 3 times. The headset LED switches o,
the dongle LED lights up and stays on.
If you wish to establish a multipoint connection, you can start pairing again and connect to your smart phone (please
see the section ”what is the smart button for?”). Please be aware that you only establish a multipoint between a dongle
connection and a Bluetooth
®
device, not two Bluetooth
®
devices.
If you experience any form of range, lag, or noise issue, please try to use the extension cable that comes with the headset.