Frequently Asked Questions

How do I power on the headset?
The headset powers on and o automatically when the USB cable is plugged in or removed unless a simultaneous
Bluetooth
®
connection is also active. To power o when Bluetooth
®
is active, press the power button.
For all other connections (dongle, console cable or Bluetooth
®
), please press the power button to turn the headset
on and o.
How is the volume controlled?
As it is possible to have more than one connection, the volume wheel will behave dierently depending on
the connection.
Possible connections:
1. Dongle connection to PC or console (volume will be controlled via the volume wheel, but will not be synced
with Windows).
2. USB connection on PC (volume will be controlled via the volume wheel and will be synced with Windows).
3. Console cable on consoles (volume will be controlled via the volume wheel, but will not be synced).
4. Bluetooth
®
to mobile devices/tablets (volume will be controlled via the volume wheel and will be synced
with mobile device).
5. Dongle on PC/PS + Bluetooth
®
to your mobile device/tablet (the volume wheel only controls the volume on
the dongle connection, so if volume must be adjusted on the mobile device/tablet it has to be done on device).
6. USB connection on PC + Bluetooth
®
to your mobile device/tablet (the volume wheel only controls the volume on
the USB connection, so if volume must be adjusted on the mobile device/tablet it has to be done on device).
7. Console cable on consoles + Bluetooth
®
to your mobile device/tablet (the volume wheel only controls the volume
on the console connection, so if volume must be adjusted on the mobile device/tablet it has to be done on device).
What does simultaneous Bluetooth
®
versatility mean?
You can pair your headset with your smart phone for on-the-go use, or while you game at home to stay connected to the
outside world. You can take a call or chat with your friends on a 3rd party app on your phone while gaming via the wired
connections. With separate volume control over each stream, your conversation will be mixed in with the game audio.
When you use the low-latency dongle to game, you can also pair up with your phone and have dual connections. iOS
devices will not mix in calls with the dongle connection. Instead, the headset will route audio to your mobile device, and
route it back again to game audio when call ends.
For PC users, insert the dongle or USB cable into the USB port and go into pairing mode by pressing the smart button for
3 seconds to also pair up with your phone. For console users, insert the analog console cable and go into pairing mode in
the same way.
What is the battery life of the headset, and how can I know the battery status?
The H3PRO Hybrid has 30 hours of battery life when connected via dongle and up to 38 hours of battery life when
connected through Bluetooth
®
. If you activate ANC, the headset will need more power, and you will instead have 19-hour
via dongle and 22 with Bluetooth
®
.
Dual connectivity (dongle and Bluetooth
®
) oers up to 28 hours of battery life and up to 19 hours with ANC turned on. Up
to 27 hours with the 3.5 mm jack cable and Bluetooth
®
, 19 hours with ANC turned on.
The battery status is given everytime the headset turns on and/or when the USB cable is plugged in. In this way, you
always know whether it is time to charge the headset. The headset automatically charges when it is plugged in via USB.
The LED will also show the battery status when you are charging the headset.
Please note that the battery of the H3PRO Hybrid is not replaceable.
Does the headset come with its own software?
Yes, the H3PRO Hybrid headset works with the EPOS Gaming Suite while using the low-latency dongle or USB cable, which
is available to download on our website. The EPOS Gaming Suite allows for customization of your sound with regards to 2.0
stereo/7.1 Surround Sound, equalizer settings, reverberation, voice enhancement, side tone, noise gate, and much more.
Please note, that the EPOS Gaming Suite only is available on PC (Windows
®
10).