Instructions for Use
Introduction Table of Contents We would like to congratulate you on selecting one of the most user friendly and advanced hearing device accessories on the market to enhance your hearing solution for important and valuable everyday purposes. 1. Typical package content 5 2. Product overview 6 The Oticon Epoq Streamer is the key to connecting your hearing instruments to the expanding world of electronic media.
6.3.7 6.4 6.4.1 6.4.2 6.4.3 6.5 6.6 6.7 6.8 6.9 6.9.1 Mobile phone sounds Listening to Audio sources Connecting to wired audio input Connecting to Bluetooth audio Audio button Volume Control Bluetooth button Connecting to Bluetooth device Out of range handling Bluetooth Pairing to a Bluetooth device Clearing stored pairings 31 33 34 36 37 38 40 43 44 44 46 1. Typical package content Getting Started guide 7. Visual indicators 47 8. Audible indicators 50 9. Resetting the Streamer 52 10.
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3. Basic use and wearing 3.2 How to wear it 3.1 What is a Streamer The Streamer is a body-worn device that can connect your hearing instruments wirelessly to many different sound and communication media and thus, enables your instruments to function as wireless headphones. If you have two hearing instruments, the sound will be directed to both ears. Through the Streamer, your hearing instruments can connect to a number of audio sources and allows you to • use a mobile phone fully hands-free.
When using the Streamer the best result is always achieved by using the neck strap. IMPORTANT NOTICE The following accessories are included: • neck strap to be used to carry and use the Streamer hands-free in a lavaliere. • pocket clip to be used to attach the Streamer to a pocket / inside a pocket / or belt while not streaming audio. Please, use the neck strap carefully. Due to security reasons (to avoid strangulation) the neck strap will automatically break if it gets caught in something.
Hands free 3.3 How to use the Streamer Neck Strap 1. The best listening quality is achieved by using the neck strap, i.e. hands free around the neck. The neck strap enhances the sound quality because it has an additional antenna built-in. 2. The Streamer can be kept in a pocket when not streaming audio, however still ready to receive a phone call. 3. The Streamer can be handheld during a phone conversation by holding it close to the mouth.
4. Streamer wireless ranges 4.1 EarStream range The Streamer has a digital wireless transmitter (EarStream) built-in that streams information to your hearing instruments. The EarStream radio is activated automatically when requested and cannot be permanently switched off. When the Streamer is streaming audio, the range to the hearing instrument is approx. 0.5 meter (20 inches).
5. Battery life and maintenance 5.1 Charging the Streamer The Streamer has a built-in rechargeable battery. Always start by charging your new Streamer for 2-4 hours until fully charged. The best way to preserve capacity on the battery is to charge it frequently. The Streamer should be charged every night to always ensure battery life for a full day of operation. The battery life of the Streamer depends on the usage.
Included in the package, you will also find a USB cord that can be used to connect and charge the Streamer from a PC, allowing for frequent charging in the office. The battery status indicator flashes RED when the battery is very low. The battery low condition is also acoustically indicated by two beeps in the hearing instruments. Make sure to always charge the battery when the status indicator flashes red. When charging, the status indicator flashes GREEN.
6. Functional description This section provides a detailed description of each function. An overview of the visual and audio indications provided by the Streamer and the hearing instruments are described in section 7 and 8. If you try to operate the Streamer while the keys are locked, the back light in the buttons will flash a few times to indicate the non-operational mode of keys in the Streamer. The key lock is not an ON / OFF function. 6.
6.2 General Operation Some of the Streamer buttons have more functions depending on the listening situation and the duration of the press, i.e. how long a button is activated. Duration of button presses is defined as: Key Press definitions Duration Short Less than 1 second Long Approx. 2 seconds Very long More than 4 seconds The Streamer and a set of hearing instruments is a secure system. The hearing instrument(s) will only accept audio streaming from the Streamer to which they are linked.
6.3 Using a mobile phone 6.3.1 Preparing the Streamer and mobile phone The Streamer allows you to use a mobile phone in conjunction with your hearing instruments. Together, the hearing instruments and the Streamer work similar to a wireless Bluetooth headset. If you have two hearing instruments you will have the speech from your conversation in both ears for optimal intelligibility. In noisy environments it may be necessary to position the Streamer closer to your mouth.
6.3.2 Incoming Call 6.3.3 Making a phone call When an incoming call is received by the Streamer, a ringing tune appears in the instruments. The incoming call is also shown on the Streamer by the flashing green rim light around the phone button. Before making a phone call, make sure that the Streamer is inside the Body Area Network, e.g. by using the neck strap. When accepting the incoming call, your hearing instruments will automatically switch to a dedicated Streamer phone program.
6.3.4 Phone button 6.3.5 Microphone The table shows how to use the Streamer for incoming phone calls. The microphone in the Streamer is active only during a phone call. In all other situations the microphone is turned off. Short press When a connected mobile phone is ringing, a short press will answer the incoming call. An active phone call is terminated also with a short press. The Streamer can receive an incoming call while streaming other types of audio, e.g. when you are listening to music.
6.3.6 Call waiting 6.3.7 Mobile phone sounds The Streamer supports call waiting by sending notification to the hearing instruments if a second call is incoming during an active call. The audible notification is added to the phone conversation by the telecom provider. Some mobile phones will try to send their ringing tones, key-press beeps, keyboard locked beep, etc. to any connected headset over the Bluetooth connection. (In mobile phone manuals, this is normally referred to as In-band-ringing).
Some mobile phones will also support the following additional dedicated Bluetooth features: Voice Dial 6.4 Listening to Audio sources The Streamer can connect your hearing instruments to many different audio sources and allows you to use your hearing instruments to function as wireless headphones. If this is implemented in the connected mobile phone, the function will be activated by pressing the Streamer phone button shortly.
6.4.1 Connecting to wired audio input When the included audio cable is connected to an audio player and the Streamer, the Streamer starts streaming after the audio button is pressed shortly. The light around the audio button turns on constant light (see section 7) Use the included audio cable to connect the Streamer to the audio source.
6.4.2 Connecting to a Bluetooth audio source 6.4.3 Audio button The Bluetooth function between the Streamer and the audio source must be prepared so the two devices can connect and work together. This initial configuration of the devices is referred to as pairing. The table shows how to use the Streamer with all types of audio streaming If you have not paired the Streamer to your Bluetooth audio source, you should follow the pairing guide lines in section 6.9.
The volume control is functioning as described in the table Listening Tip When audio streaming is started, the microphones in your hearing instruments are always switched off, allowing you to focus on the audio being played. To also hear the acoustical sound from the environment, you can switch on the hearing instrument microphones by pressing the Streamer audio button for 2 seconds. A short press adjusts the volume level up or down in the hearing instruments.
6.6 Bluetooth button Bluetooth is the wireless application that connects the Streamer to external wireless audio sources. Bluetooth is a global standard used in many electronic media. Most Bluetooth enabled devices will work together. To see whether an electronic media has a built-in Bluetooth function, you may look for the Bluetooth symbol: The basic operation of the Bluetooth function in described in the following table. Short press A short press will prompt the status of the Bluetooth function.
Very long press (7 sec.) This activates the Bluetooth pairing mode. See section 6.9 describing the pairing sequence. Bluetooth must be turned off before the Streamer can enter the pairing mode. Pairing mode is active for 120 seconds or until the pairing is complete. Pairing can be cancelled manually with a long press on the Bluetooth button. The Streamer can be paired with up to 8 devices at the same time. When the max number is reached, the Streamer starts overwriting the oldest pairings.
6.8 Out of range handling Bluetooth If the Streamer is brought out of the Bluetooth range of the mobile phone, the connection is momentarily lost. Normally, the devices will re-connect when they are inside the Bluetooth range again. If the Bluetooth connection is lost during a phone call, the phone will hang up (this is standard Bluetooth headset behaviour).
4. Enter Pin code The Streamer code is: 0000 (four zeros) Upon entering the pin code, the Streamer and the device are now paired. Depending of the external Bluetooth device, you might also have to manually activate the connection between the Streamer and the device (e.g. the mobile phone). This is normally done by selecting “Connect” in the display menu. 7.
Light Blinking description State description Prerequisites Light Blinking description State description Prerequisites Audio Constant ORANGE light Streaming is on Battery low Constant RED light Battery low Blinking RED light Battery very low Blinking GREEN light Battery charging Constant GREEN light Battery fully charged No light Connection is established to Bluetooth or wired connection is present Streaming is off Slow flash Streaming is ORANGE light pending (fade) until audio is re-activ
8. Audible indicators Volume change Click This section describes the hearing instrument sounds that the Streamer can initiate. The sounds provide feedback about buttons pressed and functions activated from the Streamer. The sounds also provide information about the mobile phone functions e.g. incoming call. Volume at preferred level Two beeps (can be disabled by your Hearing Care Professional) Battery low Two short beeps to give first battery warning from Streamer.
9. Resetting the Streamer 10. Cleaning and maintenance If, for some reason, the Streamer halts in a non-functional mode, it can be reset. The Streamer is a sealed product that requires only a minimum of maintenance. Any dirt, moisture or grease should be cleaned off by using a dry or damp cloth. It is recommended to clean on a regular basis. To reset the Streamer, press the Phone button for 10 seconds. All rim lights will flash shortly to indicate that a reset has been made.
11. Trouble shooting Pairing Problem Solution My Streamer will not enter Bluetooth pairing mode Streamer’s key lock is activated Deactivate the key lock located on top of the Streamer. When the key lock slider reveals a GREEN label, the keys can be operated Streamer is out of power Re(charge) the battery Bluetooth was on when you tried to put your Streamer in pairing mode Bluetooth must be off for the Streamer to enter pairing mode.
Phone Problem Solution Phone Problem Solution The phone button does not blink when the phone is ringing and there is no ringing indication in the Hearing Instruments Bluetooth is off in the phone and/ or in the Streamer Ensure Bluetooth is on in the phone – please reference your phone’s user guide. Streamer is out of power Recharge the battery Your phone and your Streamer are disconnected from each other Ensure Bluetooth is on in the Streamer. If the Bluetooth does not fade in and out, it is off.
I have difficulties hearing the other part on the phone in noisy environments Environmental sounds disturb speech understanding The phone call does not go through when the phone button is pressed You may be pressing the phone button too long when you are answering a call.
12. International Warranty Oticon Warranty Certificate The Streamer is covered by a limited warranty issued by the manufacturer for a period of 12 months from the day of the original purchase. Please notice that extended warranties may apply in your country. Please contact your local Hearing Care Professional for more information.
13. Product Approval, precautions and markings Beside the Bluetooth transmitter, the Streamer contains a radio transmitter using short range magnetic induction technology working at 3.84 MHz. The magnetic field strength of the transmitter is < -15 dBμA/m @ 10m The emission power from the Streamer is below international emission limits for Human Exposure. For comparison, the radiation of the Streamer is less than unintended electromagnetic radiation from for example hair dryers, electric shavers etc.
Hereby, Oticon declares that this Streamer is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC Declaration of conformity is available at: Oticon A/S Kongebakken 9 DK-2765 Smørum Denmark www.oticon.com R 202NYLJMS0624458 QD ID: B012747 The Streamer is not a toy and therefore should be kept out of the reach of children and anyone else who might swallow parts or otherwise cause injury to themselves.
The Streamer is designed to comply with the most stringent Standards of International Electromagnetic Compatibility. However, the Streamer might cause interference with other medical devices such as defibrillators and pacemakers. Please, contact the manufacturer of your implantable device for information about the risk of disturbance.
