User guide

Troubleshooting
125
Lecture Recorder x2 User Guide
2. Increase the Bitrate value and/or
decrease the Limit frame rate value in
the Stream Setup menu item.
Low fps
Increase the Limit frame rate value and/or
decrease the Bitrate value in the Stream Setup
menu item. Refer to Streaming for details.
Alternatively, enter low negative value (-5) in
the Frame Grabber’s Vertical Shift field.
I cannot play the broadcast in my
media player/browser
First, check the LEDs activity on the Lecture
Recorder x2. Normally during the broadcast the
green LED lights up while the Red LED is
blinking. If the broadcast is being recorded, the
blue LED is blinking too.
Further, verify whether the Stream Type
parameter in the Stream Setup corresponds to
the media player being used. Refer to Video
Formats and Standards for details.
If the issue is not solved, disable all firewalls
(Windows).
If the suggested steps do not solve your issue,
please contact Epiphan Support.
The broadcast interrupts or the
image breaks up
Verify the Stream Setup settings as described
above in “Insufficient image quality”.
If the issue is not solved, verify your network
connections as well as network filters, routers
and applications settings. Packet loss may result
in broadcast failure.
Record issues
If the record does not start up, view the Disk
Status Information and check whether there is
enough disk space for a new file of desired size.
If the issue is not solved, perform a Disk Check
and start the record again.
Firmware upgrade
If you are unable to upgrade firmware manually,
i.e. upload firmware to the device from your
working station, reboot the device and retry.