User guide

Configuring Remote Support
110
Lecture Recorder x2 User Guide
Figure 71 Remote Support Configuration
Table 16 Remote Configuration Options
Enable Remote Support
Allow Epiphan Support to log into the Lecture
Recorder x2 with special access privileges to
troubleshoot problems.
Enable connection to
maintenance server
The Lecture Recorder x2 establishes an outgoing TCP
connection to the Epiphan maintenance server using
TCP port 30. Using this connection, the device sends
information to the Epiphan maintenance server and
Epiphan Support can use this connection to remotely
log into the device.
Server Address
The address of the Epiphan maintenance server. This
address is usually epiphany.epiphan.com. Only
change this address if required, and only if
recommended by Epiphan Support. For example, this
might be changed to a numeric IP address if the
Lecture Recorder x2 cannot connect to a DNS server.
Server Port
The Epiphan maintenance server’s port number.
You can enable and disable remote support and the connection to the maintenance
server independently.
The following table describes the results of different configurations: