User guide

Configuring Remote Support
108
Lecture Recorder x2 User Guide
Figure 70 Video Stream with a Configured Logo
16 Configuring Remote Support
The Lecture Recorder x2 uses remote support settings to communicate with the
Epiphan maintenance server. When enabled, communicating with the maintenance
server allows Epiphan to review the device configuration, firmware version, and
other basic operating parameters. If you contact Epiphan Support for help with the
Lecture Recorder x2, the support team can use this maintenance information to help
remotely troubleshoot the problem.
The Lecture Recorder x2 device does not send private information to the Epiphan
maintenance server, just basic operation and configuration information. The amount
of traffic sent to the Epiphan maintenance server is small and should not affect the
network or Internet throughput.
By default, communication with the Epiphan maintenance server uses TCP port 30.
The default address of the Epiphan maintenance server is epiphany.epiphan.com.
The Lecture Recorder x2 must be able to find a DNS server to resolve the default
address and then must be able to connect to this address on the Internet using TCP
port 30. If the Lecture Recorder x2’s network settings are set to use DHCP, it gets the
address of the DNS server from the DHCP server. If network settings are set to use a