User Manual
Pearl-2 User Guide Overcome lost passwords
a per-channel basis.
Clearing a user’s password will cause that user to be logged out. Be ready to log back in with the
new admin password. If viewers are watching the broadcast when the viewer password is cleared
they will be logged out. Viewers may need to refresh their browser window or press play in their
media player to trigger the login prompt.
To clear a user’s password:
1. Login to the Admin panel as admin, see Connect to the Admin panel.
2. From the Configuration menu, select Security. The Security configuration page opens.
3. Highlight and delete the current password for the selected user level. Eight dots mask the password
regardless of the password's actual length (and appears even if no password is set).
4. Highlight and delete the confirmation password for the selected user, then click Apply.
5. If you were logged in as the user whose password you just cleared, you are logged out and must log
back in without a password. If you cleared the viewer’s password, all viewer streams will pause until
they log in without a password.
To clear a user’s password on a specific channel:
1. Login to the Admin panel as admin, see Connect to the Admin panel.
2. From the Channel menu, select a channel and click Streaming. The channel's Streaming configuration
page opens.
3. From the Access control section, do one of the following:
a. Clear the viewer password field.
b. Select Use global settings from the access control drop down.
4. Click Apply.
Overcome lost passwords
If you have lost the password for the operator or viewer account, you can log in to the Admin panel and reset
the password using the procedure described in Set or change user passwords.
If you have lost the admin password and you have remote support enabled on the system, contact Epiphan
Support to request a remote password reset. If remote support is disabled, you must return the system
toEpiphan for password recovery. Contact Epiphan Support.
167