User Manual

Pearl-2 User Guide
Problem Action(s) to Resolve
on is configured to display working, but
not appearing on the connected 4K
monitor
different display.
System is not starting up correctly
Ensure there are no USB sticks inserted into the USB ports
during power up. They may be conflicting with the internal hard
drive, causing unexpected behavior.
Web camera is not working correctly.
There are several possible causes of poor performance on web
cameras:
l The camera itself might be malfunctioning. Try hooking it
into a computer to see if the problem remains.
l If the picture quality is below standard, try adjusting the
settings using the instructions for how to Configure a
video input source
l Check that your web camera is on our list of supported
models. If it is not, try using a supported camera, and if
the problem persists, contact our support team.
Remove black bars (matte) from the video
Channels with only one layout and only one source by default use the aspect ratio of input signals when the
output is streamed. If an input video signal doesn't match the encoded frame aspect ratio, bars are added to
the sides or top and bottom of the encoded stream when the output is streamed and recorded.
If you see bars on your output but would rather have the image fill the whole screen, you have to options:
1. Change the output frame size to match the aspect ratio of the input, see Match output frame size with
aspect ratio of input signal.
2. Stretch the image to fit the output frame size aspect ratio, see Stretch the image.
The color of the bars (matte) is defined by the Background color that is selected using the custom layout
editor for the channel, see Custom layout configuration.
For example:
l Input signal resolution is 720×480 (a 3:2 aspect ratio)
l encoded resolution is 640×480 (a 4:3 aspect ratio that is narrower than the input resolution)
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