User Manual

Pearl-2 User Guide Support
6. Test that Pearl-2 can access the maintenance server:
a. From the Configuration menu, click Network.
b. In Network Diagnostics, enter epiphany.epiphan.com and click ping.
c. The result of the ping should show an IP address for epiphany.epiphan.com. Report any packet
losses to Epiphan support.
7. If Pearl-2 can't reach the maintenance server, check the network settings (see Configure DHCP) to
ensure DHCP is selected or a DNS server is listed, then try again. Consult with your network
administrator if problems persist.
8. If Pearl-2 reaches the maintenance server, ensure your firewall has port 30 open.
9. Confirm with Epiphan support that they are able to access your Pearl-2 for remote troubleshooting.
Disable remote support
Remote support is enabled by default. You can turn remote support off for your Pearl-2 using the Admin
panel.
Disabling remote support removes the ability for Epiphan to reset a lost admin password on your
Pearl-2. If you forget the admin password and remote support feature is off, you will need to
return the system to Epiphan for reprogramming.
To disable remote support for your Pearl-2:
1. Login to the Admin panel as admin, see Connect to the Admin panel.
2. From the Configuration menu, click Maintenance. The maintenance page opens.
3. Uncheck Enable remote support to disable incoming connections from Epiphan Systems.
4. Uncheck Enable connection to maintenance server to disable outgoing links to the Epiphan
maintenance server epiphany.epiphan.com.
5. Click Apply.
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