User Manual

AV.io SDI User Guide Limitations and Known Issues
Limitations and Known Issues
This section includes known issues or limitations that affect functionality or usability and ways that you can
work around these limitations.
Affecting all operating systems
l Disconnecting and reconnecting the USB 3.0 cable on an AV.io SDI device with an SDI splitter halts
video capture.
o
Workaround: When possible, avoid this problem by not using a splitter. If a splitter is necessary,
disconnect both the USB 3.0 cable and SDI splitter from the AV.io SDI device, then first
reconnect the USB 3.0 cable before reconnecting the SDI cable between AV.io SDI and the
splitter.
l Embedded audio from BlackMagic HDMI-SDIconvertor can be distorted.
o
Workaround: If possible, use another convertor or capture without embedded audio.
Affecting Windows
l Windows 7: The AV.io Config tool sometimes fails to display AV.io SDI in the device list despite showing
up as an installed device on the computer’s Device Manager, therefore occasionally preventing
advanced configuration and firmware updates.
o
Workaround: Use AV.io Config on a different supported OS to configure AV.io SDI. Firmware
updates and configuration changes are saved to the device. (Note that the AV.io SDI device still
functions perfectly with the capture application on the original Windows 7 workstation despite
possible issues with the AV.io Config tool.)
l Windows 7/8.1: The AV.io Config tool may display the AV.io SDI device more than once in the device list
possibly causing user confusion.
o
Workaround: Simply press the refresh icon to refresh the device list; only one AV.io SDI device
now displays properly.
l Windows 8.1: On rare occasions (< 5% of the time), captured video has a small vertical fluctuation(of a
few pixels) or small artifacts in the lower right quadrant of the screen.This is noticeable right from the
the beginning of capture.
o
Workaround: Simply disconnect and re-connect AV.io SDI’s USB 3.0 cable to the capture
computer.
l Windows 8.1 (with an Etron EJ188H USB 3.0 controller only): Video and audio capture fails with
WindowsMovie Maker.
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