Standalone VGA Grid User's Guide
Standalone VGA Grid User
Guide
Configure remote support
http://<ip address of your system>/admin/allinfo.cgi
8. Share the log files and allinfo results withEpiphan support.
Configure remote support
Remote support is configured by default to connect to the Epiphan maintenance server with the domain
name epiphany.epiphan.com. The system must be able to resolve this domain name to connect to the server
and permit remote support. Remote support uses ports 22 and 30, therefore this port must be available for
communication. If your system is protected from the Internet by a firewall, speak to your network
administrator to configure the firewall appropriately.
Remote support is available from Epiphan only if your device is covered by SupportPlan+.
To configure remote support:
1. Login to the Admin panel as admin. See Connect to the Admin panel.
2. Select the Maintenance link in the Configuration menu; the maintenance page opens.
3. Click Enable remote support if the check box is not selected. This setting controls incoming links
from Epiphan.
4. Click Enable connection to maintenance server if the check box is not selected. This setting
configures outgoing links to Epiphan.
5. Ensure the server address is epiphany.epiphan.com, unless Epiphan support directs you to change it.
310