User Manual

Photon Access Manager
EpiValley
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10. FAQs
Q1. What does each LED color stand for?
You can check the signal strength status from LED colors.
Normally it changes from Red → O range → Green gradually when you plug in the modem.
- Green: Strong signal area
- Orange: Weak signal area
- Red: No service
Q2. What shall I do if I cannot access the Internet?
1. Check the network signal strength.
2. Check whether you have activated the wireless online service. You can ask the local network operator
on how to activate it.
3. If the Wireless Modem is activated but still happen it, please check the User name / Password
in the internet profile on Web.
Q3. In spite of “Green” LED, the Access Manager is still not connected!
Firstly, Unplug the Wireless Modem.
Secondly, follow the step “3. Uninstalling Guide” on page 7, and restarting your computer.
Lastly, plug the Wireless Modem again, and follow step “2. Installing Guide” on page 4.
Q4. The software is not running automatically and it shows below screen.
Please follow the step s mentioned the Q3 step a gain. If the same messa ge appears contact the Service
Provider.
Q5. LED color is still “RED”! There’s no LED light!
Your Wireless Modem could defect. Please contact the Service Provider.
Q6. If you need to re-install the Access Manager with the USB Modem driver!
Please follow the steps mentioned the Q3 step again.