Specifications

4.5 SERVICE/PACKING AND UNPACKING

4.5.1 RETURN INSTRUCTIONS

For service, repair or replacements, please email service@eoccompany.de.

To assist the Service Representative (SR) with determining if the item is repairable, please provide the

following information:

1. Serial Number of the defective item.

2. Thorough description of the malfunction, defect or damage.

3. An explanation of how the malfunction, defect or damage occurred, if known.

If the SR determines that the item is under warranty or should be returned for repair, a Return Material

Authorization number (RMA#) will be provided.

When returning the Sirius for service or repair, the following procedures should be followed to prevent

any additional damage:

1.VerifythattheSiriusisfreeofallcontaminantssuchasdirtoranyotherforeignmaterial.

2. Remove the battery.

3. Place the cap over the lens.

4. Place the Sirius in the hard shipping/ storage case or soft carrying case (if available). If the hard ship-

ping/ storage case is not available, individually package each Sirius unit being returned in a suitable

container.

Place the Sirius and a copy of the test report or detailed description of the failure in a suitable pack-

ing/ shipping container. Mark the package with the RMA#. Ship the items using the fastest, most easily

traceable, prepaid method to EOC EUROPEAN OPTIC COMPANY GmbH, Dopplerweg 4A, 40591, Düs-

seldorf, Germany.