Specifications

Troubleshooting
8. Ignitor - the pellets will not light.
NOTE: The ignitor should be bright orange in color.
• Everything else in the stove operates but the ignitor will not light the pellets.
• Make sure the burn pot liner is up tight and square to the ignitor tube by pulling the ignitor tube out
towards the liner.
• Check to see if the exhaust blower is operating. If not, contact your local dealer for service.
9. Control settings (Heat Level) has no effect on the fire.
NOTE: If the system light is flashing the Control Board has complete control of the unit. When the units
system light becomes solid then control of the unit is given back to the operator.
• Check position of the Thermostat slide switch on the Circuit Board.
• If there is no control of the Heat Level button, make sure the thermostat is calling for heat.
• Call your local dealer for service.
10. The stove keeps going out.
If the stove goes out and leaves fresh unburned fuel in the burn pot liner, the fire is going out before
the stove shuts off.
• Check to see that the Slider / Damper is in the correct position.
• Turn the Heat Level up slightly (poor quality fuels will require slightly higher settings).
• Set the auger trim up one setting
If the stove goes out and there are partially burned pellets left in the burn pot liner, the stove has shut
down due to a lack of air, exhaust temperature, or power failure.
• Adjust the Slider / Damper.
• Check to see if the stove needs a more complete cleaning.
• Turn the Heat Level up slightly (poor quality fuel will require slightly higher settings).
• Did the power go out?
• Contact your local Dealer for service.
11. The agitator does not turn.
• Ensure unit has finished start-up.
• Ensure agitator is locked into the drive shaft properly and is not jammed.
• Check drive chain assembly and gear motor for damage.
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