Specifications

Troubleshooting

6. Auger is not Feeding Pellets.

• If this is the first time starting the unit or during the previous burn the unit ran out of pellets the Auger will need

to be primed. You may get an E3 while auger is filling with pellets, just press the power button again. Once the

Auger is full of pellets it will start dropping them into the burn pot.

• If Auger is primed and no pellets are dropping remove the Rear Grill to see Auger motor, you will see the auger

collar and set screw rotating if the Auger is operating properly.

• If the motor’s armature tries to spin but the auger shaft doesn’t then the auger is jammed. – Try to break apart

jam by poking at the jam through the drop tube. If this fails then empty the hopper and remove the Auger

Cover **Remember to re-seal the cover with silicone after clearing jam**

• Check the set screw locking the motor shaft to the auger shaft. This needs to be tightened to the flat on the

motor shaft for proper rotation.

• Check the fuses on the main circuit board.

7. The Convection Blower will not function normally.

• The Convection fan should come on when the unit is started. Speed is automatically controlled, the higher the

heat level the higher the convection fan voltage will be.

• Check Wiring against wiring diagram.

• AC wall voltage can be directly hooked up to fan to test motor.

• Check that blade spins with very little friction.

• Check fuses on main circuit board.

8. Ignitor not working

• If pellets are feeding and the combustion blower is working your stove should light a fire or at least start

smoking.

• Make sure the burn pot and burn pot liner are correctly installed square to the Ignitor and air tube.

• If stove errors out before lighting open door and carefully check to see it pellets around the Ignitor hole are

warm - If not remove ignitor and test, replace if it does not heat up.

• If the air damper is closed to much or Combustion Blower is not working the stove will not light.

• Check the fuses on the main circuit board.

9. Control settings (Heat Level) has no effect on the fire.

• If the LED beside the Power button is flashing the Control Board has complete control of the unit. This means

the unit is in start-up mode, once the start-up cycle is complete the light will go solid.

• If running in Auto or “Comfort mode” and the LED light beside the Auto button is flashing the unit is in suspend

mode because it has overshot the set point. Once temperature drops below the set point the stove will turn

back on.