User's Manual
Table Of Contents
- Cover
- Contents
- 1 Welcome to the Card Personalization System
- 2 Installation Requirements
- 3 Install the System
- 4 Using the System
- 5 Card Design
- 6 System Maintenance
- 7 Troubleshooting
- Tools for Troubleshooting
- Locating the Issue
- Installation Troubleshooting
- Card Appearance
- Magnetic Stripe
- Card Jam
- Messages and Conditions
- Respond to Messages
- Printer Component Messages (100-124)
- 100: Request not supported
- 101: Job could not complete
- 102: Card not in position
- 103: Printer problem
- 104: Critical problem
- 105: Magstripe data error
- 106: Magstripe data not found
- 107: Magstripe read data error
- 108: Magstripe read no data
- 111: Card not picked
- 112: Hopper Empty
- 113: Close cover to continue
- 114: Cover opened during job
- 116: Magstripe not available
- 117: Reader not available
- 120: User paused the printer
- 122: Magnetic stripe format problem
- 123: Insert new card then continue
- 124: Insert same card then continue
- Embosser Component Messages (125-151)
- 125: Emboss critical issue
- 126: Emboss format issue
- 127: Emboss transport error
- 128: Embosser card jam
- 129: Embosser topper jam
- 130: Embosser card entry jam
- 131: Embosser card exit jam
- 132: Embosser card stack full
- 133: Embosser card reject full
- 135: Indent ribbon supplies out
- 136: Indent ribbon break
- 137: Embosser wheel error
- 138: Embosser indent error
- 139: Lost card, open emboss cover
- 140: Embosser not available
- 141: Close emboss cover
- 142: Emboss cover error
- 143: Topper ribbon problem
- 144: Topper ribbon out
- 145: Topper ribbon type problem
- 146: Topper ribbon support err.
- 147: Topper ribbon no tag found
- 149: Option not installed
- Printer Component Messages (100-124)
- 8 Supplies and Parts
- 9 Legal Notices
CE870 Card Personalization System Installation and User Guide 87
Card Material
Use cards with a glossy PVC surface, either 100% PVC cards or composite cards
with a PVC surface. Cards can have a magnetic stripe on one side of the card.
Card Surface
Cards must meet the following card quality guidelines for the system to process
them successfully.
• The card must be free of irregularities such as particles embedded in the
surface.
• The surface must be glossy.
Card Handling
These guidelines apply to unprinted cards.
• Any debris or particles on blank card stock can reduce card quality and
damage the system.
• Grease or oils, such as oils from your fingers, also reduce card quality. Keep
cards completely clean. Do not touch the print surface of a card with your
fingers or hands. Handle blank card stock by the edges only.
• Do not use a rubber band to bind blank cards together.
• If you drop a card on the floor, clean it using a lint-free cloth before using it in
the system.
Card Storage
These guidelines apply to both blank card stock and processed cards.
• Cards should be at room temperature when they are used. If cards are stored
in a cooler environment than the printer, allow them to reach room
temperature before using.
• Cards must be stacked so that they will not shift and rub against each other.
• Make sure that the magnetic stripe on one card does not come in contact with
the magnetic stripe on another card.
• Make sure that cards with magnetic stripes are stored away from magnets
and other magnetic objects.
• Store cards in a cool, dry, and dark place. Excessive light can cause yellowing
of cards on exposed edges.
• Keep cards in their original packaging.