User's Manual
Table Of Contents
- Cover
- Contents
- 1 Welcome to the Card Personalization System
- 2 Installation Requirements
- 3 Install the System
- 4 Using the System
- 5 Card Design
- 6 System Maintenance
- 7 Troubleshooting
- Tools for Troubleshooting
- Locating the Issue
- Installation Troubleshooting
- Card Appearance
- Magnetic Stripe
- Card Jam
- Messages and Conditions
- Respond to Messages
- Printer Component Messages (100-124)
- 100: Request not supported
- 101: Job could not complete
- 102: Card not in position
- 103: Printer problem
- 104: Critical problem
- 105: Magstripe data error
- 106: Magstripe data not found
- 107: Magstripe read data error
- 108: Magstripe read no data
- 111: Card not picked
- 112: Hopper Empty
- 113: Close cover to continue
- 114: Cover opened during job
- 116: Magstripe not available
- 117: Reader not available
- 120: User paused the printer
- 122: Magnetic stripe format problem
- 123: Insert new card then continue
- 124: Insert same card then continue
- Embosser Component Messages (125-151)
- 125: Emboss critical issue
- 126: Emboss format issue
- 127: Emboss transport error
- 128: Embosser card jam
- 129: Embosser topper jam
- 130: Embosser card entry jam
- 131: Embosser card exit jam
- 132: Embosser card stack full
- 133: Embosser card reject full
- 135: Indent ribbon supplies out
- 136: Indent ribbon break
- 137: Embosser wheel error
- 138: Embosser indent error
- 139: Lost card, open emboss cover
- 140: Embosser not available
- 141: Close emboss cover
- 142: Emboss cover error
- 143: Topper ribbon problem
- 144: Topper ribbon out
- 145: Topper ribbon type problem
- 146: Topper ribbon support err.
- 147: Topper ribbon no tag found
- 149: Option not installed
- Printer Component Messages (100-124)
- 8 Supplies and Parts
- 9 Legal Notices
CE870 Card Personalization System Installation and User Guide 75
111: Card not picked
The system did not pick a card. Make sure that the cards are loaded correctly and
press the U
SER button. See Load Cards in Hopper for more information.
H
INTS & TIPS
• Orient all cards in the same way.
• Do not touch the card surface to be printed. Wear gloves or handle cards by
their edges
112: Hopper Empty
The printer is out of cards. Load cards and press the USER button. See Load Cards
in Hopper for more information.
113: Close cover to continue
All access doors must be closed to process cards.
1. Unlock, open and close and all printer doors to make sure they are closed
completely.
2. Lock the system press the U
SER button.
114: Cover opened during job
All access doors must be closed to process cards.
1. Unlock, open and close and all printer doors to make sure they are closed
completely.
2. Lock the system and press the U
SER button.
116: Magstripe not available
1. Look at the printer configuration label inside the printer component. Does the
label show either “M” or “J”?
• If yes, the system has a magnetic stripe option that is not working. Request
service.
• If no, the system does not have a magstripe option.
2. To process the card without magstripe, remove magstripe data from the card
design and send it again.
117: Reader not available
The printer component does not have a reader option. To print the card without
using a reader option, remove the reader request from the card and send it again.