User's Manual
Table Of Contents
- Cover
- Contents
- 1 Welcome to the Card Personalization System
- 2 Installation Requirements
- 3 Install the System
- 4 Using the System
- 5 Card Design
- 6 System Maintenance
- 7 Troubleshooting
- Tools for Troubleshooting
- Locating the Issue
- Installation Troubleshooting
- Card Appearance
- Magnetic Stripe
- Card Jam
- Messages and Conditions
- Respond to Messages
- Printer Component Messages (100-124)
- 100: Request not supported
- 101: Job could not complete
- 102: Card not in position
- 103: Printer problem
- 104: Critical problem
- 105: Magstripe data error
- 106: Magstripe data not found
- 107: Magstripe read data error
- 108: Magstripe read no data
- 111: Card not picked
- 112: Hopper Empty
- 113: Close cover to continue
- 114: Cover opened during job
- 116: Magstripe not available
- 117: Reader not available
- 120: User paused the printer
- 122: Magnetic stripe format problem
- 123: Insert new card then continue
- 124: Insert same card then continue
- Embosser Component Messages (125-151)
- 125: Emboss critical issue
- 126: Emboss format issue
- 127: Emboss transport error
- 128: Embosser card jam
- 129: Embosser topper jam
- 130: Embosser card entry jam
- 131: Embosser card exit jam
- 132: Embosser card stack full
- 133: Embosser card reject full
- 135: Indent ribbon supplies out
- 136: Indent ribbon break
- 137: Embosser wheel error
- 138: Embosser indent error
- 139: Lost card, open emboss cover
- 140: Embosser not available
- 141: Close emboss cover
- 142: Emboss cover error
- 143: Topper ribbon problem
- 144: Topper ribbon out
- 145: Topper ribbon type problem
- 146: Topper ribbon support err.
- 147: Topper ribbon no tag found
- 149: Option not installed
- Printer Component Messages (100-124)
- 8 Supplies and Parts
- 9 Legal Notices
74 Troubleshooting
106: Magstripe data not found
The printer could not find magnetic stripe written data on the card.
To print the card again:
1. Make sure that the magnetic stripe cards used that match your system
settings.
2. Check that the cards are in the proper position for processing. Position the
card with the magnetic stripe down and to the right side of the input hopper.
3. Press the U
SER button and send the card to print again.
107: Magstripe read data error
The printer could not read the magstripe data on the card. To read the card:
1. Insert a magnetic stripe card with data in the H2 hopper or the external
manual card slot.
2. Check that cards are in the proper position for processing. Position the card
with the magnetic stripe down and to the right side of the input hopper.
3. Press the U
SER button and send a new card to the printer.
H
INTS & TIPS
• The data might use a format different from the current printer setting.
• Ask the administrator to verify that the card, the data, and the printer settings
match.
108: Magstripe read no data
The printer did not find any magnetic stripe data on the card.
To read the card:
1. Insert a magnetic stripe card with data in the H2 hopper or the external
manual card slot.
2. Check that cards are in the proper position for processing. Position the card
with the magnetic stripe down and to the right side of the input hopper.
3. Press the U
SER button and send a new card to the printer.
H
INTS & TIPS
• The card might have been inserted the wrong way.
• The card might not have a magnetic stripe.