User's Manual

70 Troubleshooting
Messages and Conditions
When the system cannot process the card sent, it issues a condition. Conditions
are displayed on the LCD panel on the Front Panel.
Messages on the Printer
• The LCD panel displays a short description and a message number for each
message.
• If more than one message was issued, the next message is displayed after the
problem is corrected and the U
SER button is pressed.
Front Panel Conditions During Messages
The following conditions are apparent while messages are displayed on the LCD
panel.
• The U
SER light flashes quickly (every 1/2 second) for hardware errors; green
for a condition of the embosser or amber for a condition of the printer.
• The U
SER light flashes amber at a medium rate (every second) for all other
system problems, often accompanied by flashing supply and/or card lights.
• The supply and card lights flash quickly (every 1/2 second); green for
problems concerning the embosser and amber for problems concerning the
printer.
No. LCD Message User Light Supply Light Card Light Sound
100 Request not supported Amber Flash Off Off Error
101 Job could not complete Amber Flash Off Off Error
102 Card not in position Amber Flash Off Amber Flash Error
103 Printer problem Amber Flash Off Off Error
104 Critical problem Amber Flash Amber Flash Amber Flash Error
105 Magstripe data error Amber Flash Off Off Error
106 Magstripe data not found Amber Flash Off Amber Flash Error
107 Magstripe read data error Amber Flash Off Off Error
108 Magstripe read no data Amber Flash Off Amber Flash Error
111 Card not picked Amber Flash Off Amber Flash Warning
112 Hopper Empty Amber Flash Off Amber Flash Warning
113 Close cover to continue Amber Flash Off Amber Flash Attention
114 Cover opened during job Amber Flash Off Off Error
116 Magstripe not available Amber Flash Off Off Error