User's Manual

66 Troubleshooting
Magnetic Stripe
The printer uses the coercivity set using the LCD panel or Printer Manager and
uses the data format set using the Printer Manager.
Problem Solution
Cards are not loaded
correctly.
Load cards with the magnetic stripe down and
toward the right side. See Load Cards in Hopper.
Cards do not have a
magnetic stripe.
Load magnetic stripe cards in the multi-card hopper.
If the cards have a magnetic stripe, check the
quality of the cards. Change card stock if needed.
The card has dirt or
damage on the
magnetic stripe.
Encode and print the card again. If an error message
displays again, run a cleaning card to clean the mag
stripe head.
The magnetic stripe on
the card is low
coercivity material and
the High Coercivity
setting is selected.
To use the cards you have, select low coercivity
encoding. See Set Magnetic Stripe Coercivity from
the LCD Menu. To encode with high coercivity,
obtain cards manufactured for high coercivity
encoding.
Message 106 is
displayed.
The magnetic stripe on
the card is high
coercivity material and
the Low Coercivity
setting is selected.
To use the cards you have, select high coercivity
encoding. See Set Magnetic Stripe Coercivity from
the LCD Menu. To encode with low coercivity,
obtain cards manufactured for low coercivity
encoding.
The data for this job
includes characters not
allowed by the
magnetic stripe format
selected for the track.
Cancel the current print job. Make sure you know
what data is allowed on the track. Change the data
to be encoded, and resend the card job.