User's Manual
Table Of Contents
- Cover
- Contents
- 1 Welcome to the Card Personalization System
- 2 Installation Requirements
- 3 Install the System
- 4 Using the System
- 5 Card Design
- 6 System Maintenance
- 7 Troubleshooting
- Tools for Troubleshooting
- Locating the Issue
- Installation Troubleshooting
- Card Appearance
- Magnetic Stripe
- Card Jam
- Messages and Conditions
- Respond to Messages
- Printer Component Messages (100-124)
- 100: Request not supported
- 101: Job could not complete
- 102: Card not in position
- 103: Printer problem
- 104: Critical problem
- 105: Magstripe data error
- 106: Magstripe data not found
- 107: Magstripe read data error
- 108: Magstripe read no data
- 111: Card not picked
- 112: Hopper Empty
- 113: Close cover to continue
- 114: Cover opened during job
- 116: Magstripe not available
- 117: Reader not available
- 120: User paused the printer
- 122: Magnetic stripe format problem
- 123: Insert new card then continue
- 124: Insert same card then continue
- Embosser Component Messages (125-151)
- 125: Emboss critical issue
- 126: Emboss format issue
- 127: Emboss transport error
- 128: Embosser card jam
- 129: Embosser topper jam
- 130: Embosser card entry jam
- 131: Embosser card exit jam
- 132: Embosser card stack full
- 133: Embosser card reject full
- 135: Indent ribbon supplies out
- 136: Indent ribbon break
- 137: Embosser wheel error
- 138: Embosser indent error
- 139: Lost card, open emboss cover
- 140: Embosser not available
- 141: Close emboss cover
- 142: Emboss cover error
- 143: Topper ribbon problem
- 144: Topper ribbon out
- 145: Topper ribbon type problem
- 146: Topper ribbon support err.
- 147: Topper ribbon no tag found
- 149: Option not installed
- Printer Component Messages (100-124)
- 8 Supplies and Parts
- 9 Legal Notices
CE870 Card Personalization System Installation and User Guide 65
Installation Troubleshooting
This section describes issues that could prevent a successful installation and
offers recommended solutions to those issues.
Card Appearance
Card appearance problems can be caused by the indent ribbon and topping foil
application.
Indent Troubleshooting
Topping Foil Troubleshooting
Problem Solution
The system is not
connected to the
network.
Disconnect then reconnect the data cable to the
network port and the printer. Restart the system.
Problem Probable Cause Solution
The indent characters
are very light.
The indent ribbon is
loaded incorrectly or
not being taken up on
rollers.
Load the indent ribbon correctly. See
Load Indent Ribbon Cartridge for more
information. Contact your system
administrator if the problem continues.
Problem Probable Cause Solution
The topping foil is very
light.
The topping foil is
loaded incorrectly.
Load the topping foil correctly. See Load
Topping Foil Cartridge for more
information.
The topper
temperature is not hot
enough.
Contact your system administrator to
adjust the temperature of the topper
mechanism.