User's Manual

64 Troubleshooting
Locating the Issue
The printer, embosser, and software applications work together to produce cards.
If the system is not working as you expect, follow these steps, in the order listed,
to isolate the source of the issue before contacting your service provider.
1. Check that the power cables are connected to both the printer and embosser.
2. Check that all network cables between the printer, embosser, and network are
connected.
3. Power on the printer. Make sure that Ready displays on the front panel
within 1 minute?
• If the printer powers on correctly, continue to step 4.
• If the printer powers on but does not display “Ready,” the printer is not
working properly.
• If the printer does not power on, make sure the printer is connected to a
functioning power source.
A. Remove the printer power cord from the outlet.
B. Connect another device to the same outlet to verify that the power source
functions correctly.
If the power source is functioning correctly, request service for the printer
from you system administrator.
C. Connect the printer to a functioning outlet and repeat, beginning with
step 1.
4. Print a test card. See Run Test Card for the steps to follow.
5. Make sure that the test card prints.
• If the test card prints, the printer is working correctly.
• If the test card does not print, the printer is not working correctly. Request
service for the printer from your system administrator.