User's Manual

Table Of Contents
XPS Card Printer Installation and User Guide 98
Bonjour is installed. If Bonjour is not installed and the
printer is connected using a USB cable, the driver must
be removed and the printer must be installed again.
A user with administrator (Windows XP) or
Owner/Creator (Windows Vista and 7) permissions is
required to remove and install the printer. See the Quick
Install Guide, available through My XPS Card Printer, for
the required sequence.
The SD260 device was removed
from the Safely Remove
Hardware list.
Power off the printer. Wait a minute. Power on the
printer. The device should be detected again.
The device always
appears in the
Safely Remove
Hardware list.
Unexpected messages appear
When using the XPS Card Printer driver on a PC with some older card printers installed, the older
printer driver can display message DR00914 "The printer driver was not started successfully."
naming the XPS Card Printer as a printer that did not get installed correctly.
Clear the message. The printer works as designed.
The driver status or Windows print queue does not provide expected data
Problem Solution
In the print queue (Windows Print
Manager), print jobs are shown as
done and are removed, when they
have not started in the printer.
The print queue shows jobs that Windows is still tracking.
Those jobs can be in the queue at the printer, waiting for
other jobs to complete.
The Driver Sample Card or mag
stripe test cards do not print.
The "Enable bidirectional support" choice in Printer
Properties is unchecked. This must be checked to allow
printing from the driver.
The Ribbon Low light on the printer
and the driver status do not match
The percent remaining that causes the printer Ribbon Low
light can be set using the Printer Manager. The driver
display cannot be changed. As a result, the two indicators
can show different data.
In the print queue (Windows Print
Manager), print jobs show an error
and are removed without printing.
The print queue shows jobs that Windows is still tracking.
Those jobs can be in the queue at the printer, waiting for
other jobs to complete.
The Driver Sample Card or mag
stripe test card do not print.
The "Print directly to printer" choice in Printer Properties is
checked. Uncheck the value to allow printing of the driver
sample cards.
A print job disappears from the
The printer USB cable was disconnected after the