User's Manual
Table Of Contents
- Revision Log
- How-Do I… Quick links to Frequently Asked Questions
- Contents
- Message 100: Request not supported
- Message 101: Job could not complete
- Message 102: Card not in position
- Message 103: Printer problem
- Message 104: Critical problem
- Message 105: Magstripe data error
- Message 106: Magstripe data not found
- Message 107: Magstripe read data error
- Message 108: Magstripe read no data
- Message 109: Print ribbon problem
- Message 110: Print ribbon out or missing
- Message 111: Card not picked
- Message 112: Card hopper empty
- Message 113: Close cover to continue
- Message 114: Cover opened during job
- Message 115: Wait for print temperature
- Message 116: Magstripe not available
- Message 117: Reader not available
- Message 118: Print ribbon type problem
- Message 119: Print ribbon not supported
- Message 120: User paused the printer
- Message 121: Print ribbon ID problem
- Message 122: Magnetic stripe format problem
- Message 123: Insert new card then continue
- Message 124: Insert same card then continue
- Message 500: The printer is not available. The card cannot print.
- Message 501: The printer connection was lost. Printing the card is canceled.
- Message 502: The card data is missing or is not usable. The card cannot print.
- Message 503: The magnetic stripe data is missing. The card cannot print.
- Message 505: Bonjour is not installed. Cannot connect to the printer.
- Message 506: A card is currently processing.
- /
- Card Design and Setup
- Printer Driver
- Updates, Upgrades, and More
- Removing a Printer from a Windows PC
- Troubleshooting
- Supplies and Parts
- How-To Topics
- How to Install a Large Output Hopper
- How to Install the 200-Card Input Hopper Option
- How to Adjust the Colors Printed
- How to View Card Counts using the Driver
- How to View Card Counts from the Printer LCD Menu
- How to Change a Card Design
- How to Run a Cleaning Card
- How to Clean the Printhead
- How to Set the Driver Network Port Value
- How to Encode Magnetic Stripe without Printing
- How to Change the LCD Backlight
- How to Get the Printer Network IP Address
- How to Get the Printer USB IP Address
- How to Load Cards
- How to Load Ribbon
- How to Open Printing Preferences
- How to Open the Printer Manager
- How to Open the Printer Properties
- How to Print Driver Sample Cards
- How to Print a Printer Test Card
- How to Print on Both Sides of the Card
- How to Print More Than One Copy of a Card
- How to Rotate the Card
- How to View Printer Status
- How to Find the Printer Serial Number
- How to Set Magnetic Stripe Coercivity
- How to Set the Print Area
- How to Set the Print Resolution
- How to Set Static IP Address Type
- How to Use Print Blocking Escapes
- How to Use Magnetic Stripe Escapes
- How to Use Magnetic Stripe Fonts
- How to View the Driver Version
- How to View Network Information
- Legal Notices
XPS Card Printer Installation and User Guide 97
Driver Problems
The driver and printer can have the following communication problems:
•
The driver does not detect the network-connected printer
•
The driver does not detect the USB-connected printer
•
Unexpected messages appear
•
The driver status or Windows print queue does not provide expected data
The driver does not detect the network-connected printer
Problem Solution
The Printer Properties > Status
tab shows the printer is not
available.
Make sure you are using the same type of data cables –
USB or network – that were used when installing the
printer. You cannot switch the type of data cables after
installing.
Check the current Printer IP Address.
Update the IP Address on the Printer Properties > Ports
tab.
Message 500 appears after you
send a card to print
If this happens often, consider switching from DHCP
network addressing to Static IP addressing. See View
the Network Port of the Driver for more information.
The network is not operating
properly.
Check the network using another device and fix or
report network problems.
To check the network, print to a different (paper)
printer or check the availability of network drives.
The printer is not connected to
the network, or the PC is not
connected to the network.
Make sure both ends of the data cables are connected.
See Data Cables.
Replace defective cables if needed.
The driver does not detect the USB-connected printer
Problem Solution
The Printer Properties > Status
tab shows the printer is available,
but Message 500 appears after
you send a card to print.
Make sure you are using the same type of data cables –
USB or network – that were used when installing the
printer. You cannot switch the type of data cables after
installing.
Make sure both ends of the data cable are connected.
See Data Cables.
Replace a defective USB cable if needed.
Message 505 appears after you
send a card to print.
The Bonjour software is disabled or not installed.
Check the Windows Add/Remove Programs list to see if