User's Manual
Table Of Contents
- Revision Log
- How-Do I… Quick links to Frequently Asked Questions
- Contents
- Message 100: Request not supported
- Message 101: Job could not complete
- Message 102: Card not in position
- Message 103: Printer problem
- Message 104: Critical problem
- Message 105: Magstripe data error
- Message 106: Magstripe data not found
- Message 107: Magstripe read data error
- Message 108: Magstripe read no data
- Message 109: Print ribbon problem
- Message 110: Print ribbon out or missing
- Message 111: Card not picked
- Message 112: Card hopper empty
- Message 113: Close cover to continue
- Message 114: Cover opened during job
- Message 115: Wait for print temperature
- Message 116: Magstripe not available
- Message 117: Reader not available
- Message 118: Print ribbon type problem
- Message 119: Print ribbon not supported
- Message 120: User paused the printer
- Message 121: Print ribbon ID problem
- Message 122: Magnetic stripe format problem
- Message 123: Insert new card then continue
- Message 124: Insert same card then continue
- Message 500: The printer is not available. The card cannot print.
- Message 501: The printer connection was lost. Printing the card is canceled.
- Message 502: The card data is missing or is not usable. The card cannot print.
- Message 503: The magnetic stripe data is missing. The card cannot print.
- Message 505: Bonjour is not installed. Cannot connect to the printer.
- Message 506: A card is currently processing.
- /
- Card Design and Setup
- Printer Driver
- Updates, Upgrades, and More
- Removing a Printer from a Windows PC
- Troubleshooting
- Supplies and Parts
- How-To Topics
- How to Install a Large Output Hopper
- How to Install the 200-Card Input Hopper Option
- How to Adjust the Colors Printed
- How to View Card Counts using the Driver
- How to View Card Counts from the Printer LCD Menu
- How to Change a Card Design
- How to Run a Cleaning Card
- How to Clean the Printhead
- How to Set the Driver Network Port Value
- How to Encode Magnetic Stripe without Printing
- How to Change the LCD Backlight
- How to Get the Printer Network IP Address
- How to Get the Printer USB IP Address
- How to Load Cards
- How to Load Ribbon
- How to Open Printing Preferences
- How to Open the Printer Manager
- How to Open the Printer Properties
- How to Print Driver Sample Cards
- How to Print a Printer Test Card
- How to Print on Both Sides of the Card
- How to Print More Than One Copy of a Card
- How to Rotate the Card
- How to View Printer Status
- How to Find the Printer Serial Number
- How to Set Magnetic Stripe Coercivity
- How to Set the Print Area
- How to Set the Print Resolution
- How to Set Static IP Address Type
- How to Use Print Blocking Escapes
- How to Use Magnetic Stripe Escapes
- How to Use Magnetic Stripe Fonts
- How to View the Driver Version
- How to View Network Information
- Legal Notices
XPS Card Printer Installation and User Guide 95
USB not detected. Remove the printer driver before re-installing the printer.
For more information on how to remove the driver, see
Removing a Printer from a Windows PC.
The USB cable is connected
before the driver is installed.
The first printer installed on a PC using a USB connection must
be installed from the driver CD or downloaded driver.
Remove the driver before re-installing the printer.
For more information on how to remove the driver, see
Removing a Printer from a Windows PC.
The Print Sample Card button
is gray.
The Print Sample Card button in the Printer Properties is
enabled when the printer and driver communicate normally. If
the Print Sample Card is gray, check that the User button on
the front of the printer is steady green and that Ready is
displayed on the LCD panel.
The PC USB port does not
communicate reliably with the
printer USB port
Power management on the PC has shut down USB
communication.
Open the Device Manager and the list of USB devices. Disable
shutdown for each hub in the list. You might need to restart
the PC to make the changes take effect.
Hibernation on a laptop PC requires several moments to
enable USB communication. Unplug the USB printer port and
then connect it again.
Replace the PC port or the PC. Contact your PC or port vendor
if you need assistance.
The printer does not install or
print on the PC when the PC is
connected to a network using
VPN Client software.
VPN Client software can prevent the installation and use of
other devices. Choose one of the following solutions:
Connect the printer using an Ethernet cable and follow the
instructions in Install the Printer and Driver Using a Network
Cable.
Disconnect the VPN Client software from the network, and
then install the USB printer and driver or resume printing.
Network Installation Troubleshooting
Problem Solution
The cable is loose. Reconnect the data cable to the network port and the
printer. Restart the printer.
The Status page of Printer
Properties shows the printer is not
Follow your network troubleshooting procedures to
isolate and test each component of the computer-to-