User's Manual
Table Of Contents
- Revision Log
- How-Do I… Quick links to Frequently Asked Questions
- Contents
- Message 100: Request not supported
- Message 101: Job could not complete
- Message 102: Card not in position
- Message 103: Printer problem
- Message 104: Critical problem
- Message 105: Magstripe data error
- Message 106: Magstripe data not found
- Message 107: Magstripe read data error
- Message 108: Magstripe read no data
- Message 109: Print ribbon problem
- Message 110: Print ribbon out or missing
- Message 111: Card not picked
- Message 112: Card hopper empty
- Message 113: Close cover to continue
- Message 114: Cover opened during job
- Message 115: Wait for print temperature
- Message 116: Magstripe not available
- Message 117: Reader not available
- Message 118: Print ribbon type problem
- Message 119: Print ribbon not supported
- Message 120: User paused the printer
- Message 121: Print ribbon ID problem
- Message 122: Magnetic stripe format problem
- Message 123: Insert new card then continue
- Message 124: Insert same card then continue
- Message 500: The printer is not available. The card cannot print.
- Message 501: The printer connection was lost. Printing the card is canceled.
- Message 502: The card data is missing or is not usable. The card cannot print.
- Message 503: The magnetic stripe data is missing. The card cannot print.
- Message 505: Bonjour is not installed. Cannot connect to the printer.
- Message 506: A card is currently processing.
- /
- Card Design and Setup
- Printer Driver
- Updates, Upgrades, and More
- Removing a Printer from a Windows PC
- Troubleshooting
- Supplies and Parts
- How-To Topics
- How to Install a Large Output Hopper
- How to Install the 200-Card Input Hopper Option
- How to Adjust the Colors Printed
- How to View Card Counts using the Driver
- How to View Card Counts from the Printer LCD Menu
- How to Change a Card Design
- How to Run a Cleaning Card
- How to Clean the Printhead
- How to Set the Driver Network Port Value
- How to Encode Magnetic Stripe without Printing
- How to Change the LCD Backlight
- How to Get the Printer Network IP Address
- How to Get the Printer USB IP Address
- How to Load Cards
- How to Load Ribbon
- How to Open Printing Preferences
- How to Open the Printer Manager
- How to Open the Printer Properties
- How to Print Driver Sample Cards
- How to Print a Printer Test Card
- How to Print on Both Sides of the Card
- How to Print More Than One Copy of a Card
- How to Rotate the Card
- How to View Printer Status
- How to Find the Printer Serial Number
- How to Set Magnetic Stripe Coercivity
- How to Set the Print Area
- How to Set the Print Resolution
- How to Set Static IP Address Type
- How to Use Print Blocking Escapes
- How to Use Magnetic Stripe Escapes
- How to Use Magnetic Stripe Fonts
- How to View the Driver Version
- How to View Network Information
- Legal Notices
XPS Card Printer Installation and User Guide 94
Installation Troubleshooting
This section describes issues that could prevent a successful installation and the recommended
solutions to those issues. Choose from the following topics:
•
USB Installation Troubleshooting
•
Network Installation Troubleshooting
USB Installation Troubleshooting
Problem
Solution
The cable is loose.
Reconnect the USB cable to the ports on the PC and the
printer. Power the printer OFF, and then back ON. If the PC
and printer still do not communicate, restart the PC.
The data cable is damaged or
frayed.
Power off the printer. Replace the cable if you have a spare.
Contact your service provider to order a new data cable.
The system has a temporary
communication problem.
USB extension cables can cause communication problems. The
recommended USB cable is 6-ft (2 meters) long. Be sure to use
a cable rated for USB 2.0 data transmission.
The card printer does not
install when the USB cable is
connected
If the printer is not recognized by the PC, or if installation was
interrupted, the Device Manager might have an entry for the
printer that needs to be removed before the printer can be
installed.
Disconnect the printer from the PC.
If the printer was installed, make sure it is deleted. See
Removing a Printer from a Windows PC for the steps to
follow.
Open the Windows Device Manager.
1. Locate the device to delete. The device might be called
"Unknown device" or it might be located under the
Printers or Network Adapters folder. The device might be
marked with a yellow question mark or exclamation mark.
2. Click on the device name to select it, and then right-click
to display a pop-up menu.
3. Choose Remove from the pop-up menu.
4. Click Yes or OK to confirm removal of the device.
5. Close the Device Manager. Close any other windows.
6. Re-install the printer. See Install the Printer Using a USB
Cable.
I get an error message saying The USB installer timed out and a printer was not detected.