User's Manual
Table Of Contents
- Revision Log
- How-Do I… Quick links to Frequently Asked Questions
- Contents
- Message 100: Request not supported
- Message 101: Job could not complete
- Message 102: Card not in position
- Message 103: Printer problem
- Message 104: Critical problem
- Message 105: Magstripe data error
- Message 106: Magstripe data not found
- Message 107: Magstripe read data error
- Message 108: Magstripe read no data
- Message 109: Print ribbon problem
- Message 110: Print ribbon out or missing
- Message 111: Card not picked
- Message 112: Card hopper empty
- Message 113: Close cover to continue
- Message 114: Cover opened during job
- Message 115: Wait for print temperature
- Message 116: Magstripe not available
- Message 117: Reader not available
- Message 118: Print ribbon type problem
- Message 119: Print ribbon not supported
- Message 120: User paused the printer
- Message 121: Print ribbon ID problem
- Message 122: Magnetic stripe format problem
- Message 123: Insert new card then continue
- Message 124: Insert same card then continue
- Message 500: The printer is not available. The card cannot print.
- Message 501: The printer connection was lost. Printing the card is canceled.
- Message 502: The card data is missing or is not usable. The card cannot print.
- Message 503: The magnetic stripe data is missing. The card cannot print.
- Message 505: Bonjour is not installed. Cannot connect to the printer.
- Message 506: A card is currently processing.
- /
- Card Design and Setup
- Printer Driver
- Updates, Upgrades, and More
- Removing a Printer from a Windows PC
- Troubleshooting
- Supplies and Parts
- How-To Topics
- How to Install a Large Output Hopper
- How to Install the 200-Card Input Hopper Option
- How to Adjust the Colors Printed
- How to View Card Counts using the Driver
- How to View Card Counts from the Printer LCD Menu
- How to Change a Card Design
- How to Run a Cleaning Card
- How to Clean the Printhead
- How to Set the Driver Network Port Value
- How to Encode Magnetic Stripe without Printing
- How to Change the LCD Backlight
- How to Get the Printer Network IP Address
- How to Get the Printer USB IP Address
- How to Load Cards
- How to Load Ribbon
- How to Open Printing Preferences
- How to Open the Printer Manager
- How to Open the Printer Properties
- How to Print Driver Sample Cards
- How to Print a Printer Test Card
- How to Print on Both Sides of the Card
- How to Print More Than One Copy of a Card
- How to Rotate the Card
- How to View Printer Status
- How to Find the Printer Serial Number
- How to Set Magnetic Stripe Coercivity
- How to Set the Print Area
- How to Set the Print Resolution
- How to Set Static IP Address Type
- How to Use Print Blocking Escapes
- How to Use Magnetic Stripe Escapes
- How to Use Magnetic Stripe Fonts
- How to View the Driver Version
- How to View Network Information
- Legal Notices
XPS Card Printer Installation and User Guide 92
source functions correctly.
Connect the printer to a functioning outlet and repeat, beginning with step 1.
3. Make a printer test card. See
How to Run a Printer Test Card for the steps to follow.
Does the test card print? Does it look like one of the cards shown in the topic?
If yes, the printer is working correctly. Continue to step 4.
If no, the printer is not working correctly. Request service for the printer.
4. Connect the printer data cable, if needed. Make sure you use the same type of cable –
USB or network – used when the printer was installed.
5. If you use the XPS Card Printer driver, print the driver sample card. See
How to Print
Driver Sample Cards for the steps to follow.
Does the sample card print?
If yes, the printer and driver are working correctly. Continue to step 6.
If no, the printer and driver have a communication problem. Troubleshoot
communication problems.
If you are not using the driver, ask your service provider or software provider for
assistance.
6. Using your ID software, print a card. Click the type of printer – with an input hopper or
with a single-feed slot – and follow the instructions to print a card.
Does the card print?
If yes, the driver is successfully working with the ID software. Troubleshoot the card
design.
If no, check the following:
In the application, is the correct printer chosen in the Print Setup or Print dialog?
If the printer produced a blank card, you might have the wrong page size or driver
settings.
If the card causes an error, the card might have a type of data the printer does not
support.
This process will not help with card appearance problems. See
HINTS & TIPS
Card Appearance for possible
problems and solutions.
See
Troubleshooting Magstripe Problems if the card includes magstripe data and it causes a
magstripe message.
Fixing the Printer System
See Printer System for typical components of the system. If any one component does not work
properly, printing cards can be affected.
• The XPS Card Printer Driver